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Operating Issue for Bankruptcy Filing Program "BestCase", ran by XQuartz

Discussion in 'All Other Software' started by Ian1991, Apr 9, 2015.

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  1. Ian1991

    Ian1991 Thread Starter

    Joined:
    Apr 9, 2015
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    I am a law student and I own a MacBook Air that I am using for this pro bono bankruptcy project. Essentially we use this program called BestCase, that prompts you through a series of Schedules that one must fill out in a standard Chapter 7 petition filing. The BestCase program is operated by X11 traditionally, which from what I know, is a program only compatible with PC computers. Because of this compatibility issue, I have to run the program on XQuartz software, which is like the Mac version of X11 from what I understand.

    Anyway, as soon as I brought up the program to start filling out the bankruptcy petition via BestCase, when I type things in or use my space bar, it all comes out as gibberish, Ex. I press the space bar and it types a comma, or I type a Q and it comes out an N. Now I did all the commonsense checks like making sure my keyboard was set to "QWERTY" style and in English, but nothing changed. I even called up BestCase's IT support, with them logged into my computer scrolling and they could not find the answer to the keyboard issue after 25 minutes of exploratory efforts. My only option I can think of is to contact Apple Support for XQuartz, but Apple is notoriously opaque, in my opinion, when it comes to providing a # for which you can contact the right people to begin with.

    With that said, the IT Director at my university is likewise too busy to handle these issues on my time-sensitive schedule and the petition is due in with the attorney who actually files it by April 15th. Does anyone have any suggestions or ideas on what I can do to fix the gibberish typing issue with my keyboard that conveniently ONLY happens when I am logged into BestCase?
     
  2. draceplace

    draceplace

    Joined:
    Jun 8, 2001
    Messages:
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    Welcome to TSG Ian1991,
    Best case(pun not intended) would be to get on a computer that runs the software correctly.

    BestCase system requirements indicates they are not really supporting the software on MAC. If the vendor tech support can't figure it out I think further pursuit of forcing this software to run in a non-standard fashion on the Mac Air will be a waste of valuable time with a deadline looming.

    Try this first, you might get lucky. Try plugging a USB keyboard to the device. Also in universal access make sure 'mouse keys' is turned off.
     
  3. Triple6

    Triple6 Moderator

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    Rob
    Or use the more common and recommended solutions of running Boot Camp or Parallels both of which work quite well.
     
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