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operating system key invalid

Discussion in 'Windows 7' started by wanijunaid, Mar 14, 2015.

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  1. wanijunaid

    wanijunaid Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 3990 Mb
    Graphics Card: Intel(R) HD Graphics Family, 1803 Mb
    Hard Drives: C: Total - 199999 MB, Free - 68536 MB; D: Total - 276837 MB, Free - 82557 MB;
    Motherboard: Dell Inc., 0YR8NN
    Antivirus: None
    i reinstalled operating system on my pc... it asked for product key, i gave it, but it says 'invalid product key'..
    i contacted both microsoft and dell support....but it seems they dont care...they made me format my pc....and still i'm not able to activate it. what should i do?
     
  2. managed

    managed Trusted Advisor Spam Fighter

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    Allan
    How did you reinstall the OS and where did you get the key from ?
     
  3. TerryNet

    TerryNet Moderator

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    And from where did you get the installation media?
     
  4. flavallee

    flavallee Trusted Advisor

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    You appear to have a Dell XPS 15 L502X laptop.

    What's the "service tag" number and/or "express service code" number on it?

    -------------------------------------------------------

    For just recently formatting the hard drive and reinstalling Windows 7 in that Dell, it has a LOT of used space.

    The hard drive also appears to be split in 2 partitions.

    -------------------------------------------------------
     
  5. Rich-M

    Rich-M

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    Did you use a Dell reinstallation disk because if you did it should not be asking for a key?
     
  6. wanijunaid

    wanijunaid Thread Starter

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    i used the os reinstalling cd that came with the laptop.
    i reinstalled os step by step as described on dell support website
    it shouldn't be asking for a key....... and it never did b4...
     
  7. TerryNet

    TerryNet Moderator

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    You didn't answer Allan's question:

    I don't know why you are being prompted for a key, but since you are prompted you should be giving the Product Key from the COA sticker on the computer.
     
  8. DaveBurnett

    DaveBurnett Account Closed

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    I would clear out the disk and try it again, but you are correct, it shouldn't ask for a key.
     
  9. flavallee

    flavallee Trusted Advisor

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    According to the on-line manual for that laptop, it does not come with a factory restore disc kit.

    It has a built-in factory restore partition and has Dell software so you can create a factory restore disc kit for it.

    The reasons for having a factory restore disc kit is in case the built-in factory restore partition gets damaged or if the hard drive fails and needs to be replaced.

    ----------------------------------------------------------
     
  10. wanijunaid

    wanijunaid Thread Starter

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    I got the key from the back of my laptop
     
  11. TerryNet

    TerryNet Moderator

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    Is there anything related that you haven't told us, such as you replaced the motherboard or some other reason that your procedure (which seems to be 100% correct and you said you've done it before) is not working now?
     
  12. wanijunaid

    wanijunaid Thread Starter

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    yes its charging ic is not working....there is a problem with its charging ic
     
  13. DaveBurnett

    DaveBurnett Account Closed

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    That didn't stop my Dell from installing Windows.
     
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