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options from start menu missing

Discussion in 'Virus & Other Malware Removal' started by louis2825, Sep 30, 2008.

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  1. louis2825

    louis2825 Thread Starter

    Joined:
    Sep 30, 2008
    Messages:
    2
    Seems ive downloaded a file which has given me a virus, i am no longer able to see the following options on my start menu; all programs, run, control panel, my computer, my documents. Next to my PC clock it is printed with "VIRUS ALERT!" ive run many malware/spyware programs but nothing has helped. Any help would be greatly appreciated.

    This is my hijackthis log:

    Logfile of HijackThis v1.99.1
    Scan saved at 22:36:21, on 30.09.2008
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16674)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\sessmgr.exe
    C:\Programfiler\MSN Messenger\msnmsgr.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\RDSHOST.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpCtr.exe
    C:\Program Files\HijackThis\HijackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://securityresponse.symantec.com/avcenter/fix_homepage/
    R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = Koblinger
    F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOWS\system32\xwusuhzh.exe,
    O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Programfiler\Fellesfiler\Symantec Shared\AdBlocking\NISShExt.dll
    O3 - Toolbar: Norton AntiVirus - {C4069E3A-68F1-403E-B40E-20066696354B} - C:\Programfiler\Norton Internet Security\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Programfiler\MSN Apps\MSN Toolbar\01.02.5000.1021\no\msntb.dll
    O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\programfiler\google\googletoolbar2.dll
    O3 - Toolbar: peltodgx - {26C0A108-AAE6-4C3D-8910-D80521DF00B3} - C:\WINDOWS\peltodgx.dll (file missing)
    O4 - HKLM\..\Run: [PHIME2002ASync] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /SYNC
    O4 - HKLM\..\Run: [PHIME2002A] C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [ATIPTA] "C:\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Programfiler\Java\jre1.6.0_06\bin\jusched.exe"
    O4 - HKLM\..\Run: [Ulead AutoDetector v2] C:\Programfiler\Fellesfiler\Ulead Systems\AutoDetector\monitor.exe
    O4 - HKLM\..\Run: [PCMService] "c:\Apps\Powercinema\PCMService.exe"
    O4 - HKLM\..\Run: [IMJPMIG8.1] "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE /Spoil /RemAdvDef /Migration32"
    O4 - HKLM\..\Run: [ACTIVBOARD] c:\apps\ABoard\ABoard.exe
    O4 - HKLM\..\Run: [type32] "C:\Programfiler\Microsoft IntelliType Pro\type32.exe"
    O4 - HKLM\..\Run: [IntelliPoint] "C:\Programfiler\Microsoft IntelliPoint\point32.exe"
    O4 - HKLM\..\Run: [ccApp] "C:\Programfiler\Fellesfiler\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Programfiler\Norton Internet Security\UrlLstCk.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Programfiler\Fellesfiler\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [Telenor Online Start] "C:\Programfiler\Telenor\Online Start\Telenor.exe"
    O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Programfiler\Nokia\Nokia PC Suite 6\LaunchApplication.exe -startup
    O4 - HKLM\..\Run: [Telenorhjelpen] "C:\Programfiler\Telenor\Telenorhjelpen\Telenor.exe"
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Programfiler\Fellesfiler\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Programfiler\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Programfiler\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [DeathAdder] C:\Programfiler\Razer\DeathAdder\razerhid.exe
    O4 - HKLM\..\RunServices: [DJSNetCN] C:\Programfiler\Fellesfiler\Symantec Shared\DJSNETCN.exe
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [msnmsgr] "C:\Programfiler\MSN Messenger\msnmsgr.exe" /background
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.6.0_05\bin\npjpi160_05.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Programfiler\Java\jre1.6.0_05\bin\npjpi160_05.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe (file missing)
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Programfiler\Messenger\msmsgs.exe
    O11 - Options group: [INTERNATIONAL] International*
    O14 - IERESET.INF: START_PAGE_URL=file://C:\APPS\IE\offline\nor.htm
    O16 - DPF: {5C051655-FCD5-4969-9182-770EA5AA5565} (Solitaire Showdown Class) - http://messenger.zone.msn.com/binary/SolitaireShowdown.cab56986.cab
    O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (MSN Games - Installer) - http://messenger.zone.msn.com/binary/ZIntro.cab56649.cab
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {F5A7706B-B9C0-4C89-A715-7A0C6B05DD48} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab56986.cab
    O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL
    O20 - AppInit_DLLs: wbsys.dll iztcdf.dll
    O21 - SSODL: cholecyst - {ee2975b6-e8d5-405e-8448-8fe9590f6cfb} - C:\WINDOWS\system32\mzoeut.dll (file missing)
    O21 - SSODL: printers - {5908A65F-F41C-45C3-8424-F5D3099E9670} - libwinets.dll (file missing)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Programfiler\Fellesfiler\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: Automatisk LiveUpdate-planlegging - Symantec Corporation - C:\Programfiler\Symantec\LiveUpdate\ALUSchedulerSvc.exe
    O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccEvtMgr.exe
    O23 - Service: Symantec Internet Security Password Validation (ccISPwdSvc) - Symantec Corporation - C:\Programfiler\Norton Internet Security\ccPwdSvc.exe
    O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccProxy.exe
    O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\ccSetMgr.exe
    O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
    O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - c:\APPS\Powercinema\Kernel\TV\CLSched.exe
    O23 - Service: COM Host (comHost) - Symantec Corporation - C:\Programfiler\Norton Internet Security\comHost.exe
    O23 - Service: Creative Service for CDROM Access - Creative Technology Ltd - C:\WINDOWS\system32\CTsvcCDA.exe
    O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Programfiler\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe
    O23 - Service: Symantec Licensing Detect Internet Connection (DJSNETCN) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\DJSNETCN.exe
    O23 - Service: Google Updater Service (gusvc) - Google - C:\Programfiler\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Programfiler\Fellesfiler\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Programfiler\iPod\bin\iPodService.exe
    O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
    O23 - Service: Norton AntiVirus Auto-Protect-tjeneste (navapsvc) - Symantec Corporation - C:\Programfiler\Norton Internet Security\Norton AntiVirus\navapsvc.exe
    O23 - Service: Norton Protection Center Service (NSCService) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\Security Console\NSCSRVCE.EXE
    O23 - Service: Symantec AVScan (SAVScan) - Symantec Corporation - C:\Programfiler\Norton Internet Security\Norton AntiVirus\SAVScan.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Programfiler\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SNDSrvc.exe
    O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\SPBBC\SPBBCSvc.exe
    O23 - Service: Symantec Core LC - Symantec Corporation - C:\Programfiler\Fellesfiler\Symantec Shared\CCPD-LC\symlcsvc.exe
    O23 - Service: Ulead Burning Helper (UleadBurningHelper) - Ulead Systems, Inc. - C:\Programfiler\Fellesfiler\Ulead Systems\DVD\ULCDRSvr.exe
    O23 - Service: Ventrilo - Unknown owner - C:\Programfiler\VentSrv\ventrilo_svc.exe
     
  2. louis2825

    louis2825 Thread Starter

    Joined:
    Sep 30, 2008
    Messages:
    2
    Any solution or any input at all is greatly appreciated
     
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