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Origin keeps freezing my Pc

885 views 0 replies 1 participant last post by  johnny82 
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Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A8-5550M APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 4
RAM: 7386 Mb
Graphics Card: AMD Radeon HD 8550G, 768 Mb
Hard Drives: C: 672 GB (540 GB Free); D: 23 GB (2 GB Free);
Motherboard: Hewlett-Packard, 198B
Antivirus: Windows Defender, Enabled and Updated

When I open Origin it starts an update for the sims 4 and gets to 523.89mb of 2.02gb and freezes my whole computer where I have to restart it by the power button. ctrl,alt,del wont work either will ctrl, shift, esc. I have uninstalled origin several times, I have done a restore point, ran virus scans, ran chkdsk, defrag and they all came back saying the pc is running great. other games like star trek online works and so do movies, web browsing and my music. I have chatted with origin(ea) and they want me to open origin even after I explain what that will do. It was working just fine the past few days and when I opened it today is when all my problems started. I am trying to play the sims 4 and origin says there is an update but that's about as far as I get before it freezes. I have also tried it on my administrator screen and in safemode with the same results. I am hoping someone can help me.
 
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