OS problem, may have made worse

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machx7

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Apr 23, 2004
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My problem started Sunday when I kept getting the screen which gives you the "Safe Mode" option, but no matter what I clicked I kept getting the "Safe Mode" screen. I called tech support and after I followed his suggestions I got a screen that said " Load needed DLLs for kernel" etc. The tech guy said I'd have to reinstall and would probably lose everything.
Monday I went and googled the error message to see if I could find more options, and which brought me to this forum. I followed the directions for the guide to reinstalling windows, however it set up a new Windows directory on my H drive (Before it was on my C drive).

1. Are my files still on my computer or did I screw up and erase everything? If my files are still on my computer how can I access them?
2. When I start my computer I get a menu giving me a choice of several Windows systems to choose from, one will get me to the new installation the other choices I will still get the same error message.
3. I could not find the Windows CD that came with my PC so I used a Windows XP professional edition that I had on my last computer. The PC I have now has XP home edition. Would this cause a problem?

Anything you can do to help will be greatly appreciated.

Matt
 
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