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Oulook 2003 Errors with AOL - please help

Discussion in 'Web & Email' started by bleepster, Jul 3, 2007.

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  1. bleepster

    bleepster Thread Starter

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    For a month or so now, when I try to reply to my sisters e-mail address wich is thru AOL, I get the following error message:

    Microsoft Word is set to be your E-Mail editor. However, Word is unavailable, not installed, or is not the same version as Outlook. The Outlook e-mail editor will be used instead.

    Then when i hit "send" - outlook locks up and i have to start all over.
    this only happens with her e-mail address (****@aol.com)

    this is the info displayed for each program:
    MS Outlook 2003 (11.8118.8132) SP2
    MS Word 2003 (11.8134.8132) SP2

    this is aggrevating as it only happed with her e-mail. I want to blame it on AOL

    any suggestions on how to fix?
     
  2. DYMongoose

    DYMongoose

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  3. bleepster

    bleepster Thread Starter

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    PER the link provided - I am up to date in all areas.

    Anything else i cant try?
     
  4. DYMongoose

    DYMongoose

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    Does it only happen on replies, or can you not start a new e-mail to her either?
     
  5. bleepster

    bleepster Thread Starter

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    sorry i havent replied sooner.

    I can start e-mailing her no problem. then after the 3rd time i reply (and yes - its exactley every third time) i get that message.

    If she starts the e-mail - its the same scenario - my third reply results in that error message.

    not sure whats going on but it drives me insane.

    she appears to have no errors on her end
     
  6. DYMongoose

    DYMongoose

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    Hmm... What programs do you have running on your system? Word is either being caused to hang or become disassociated with Outlook as e-mail editor. If there's not a conflicting program running I would suggest repairing Office.

    To repair office, go to Start>Control Panel>Add/Remove Programs. Select Microsoft Office 2003 and click on Change. Once the un-installer loads you will see the option to repair. Run that and hopefully it will fix your problem.
     
  7. bleepster

    bleepster Thread Starter

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    I will run that, and reply back - thank you for the help

    only other programs i have running is AutoCAD 2007, and Outlook
     
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