Our CRM website opens for a short period of time on our network. Sometimes it opens from 9 am to 2 pm. After 2 pm it does not open. Sometimes it reverts, does not open from 9 am to 2 pm, and starts opening after 2 pm. Timings can be little fluctuated. Before 9 am and after 6 pm, we don't know either it is opening or not. When it does not open on our network. At the same time, it opens via VPN on the same network, computers, and ISPs as well as it opens on our mobile phones via data connection.
Website CRM: ainitapp.net or ainitapp.net/crm/login.php
IP address of domain: 50.116.110.199
FINDINGS ON OUR NETWORK
Chrome Error: This site can't be reached
Attached files: chrome-error-01.JPG, edge-error-01.JPG, and firefox-error-01.JPG
AT THE TIME OF OPENING THIS WEBSITE
When we ping ainitapp.net, it replies. When we ping 50.116.110.199, it also replies. When we run tracert command with a domain ainitapp.net, it returns an output. When we run tracert command with an IP address 50.116.110.199, it also returns an output.
Attached file: opens-website-ping.txt
AT THE TIME OF NOT OPENING THIS WEBSITE
When we ping ainitapp.net, it replies an error.
"Ping request could not find host ainitapp.net. Please check the name and try again."
When we ping 50.116.110.199, it replies.
When we run tracert command with domain ainitapp.net, it shows an error.
"Unable to resolve target system name ainitapp.net."
When we run tracert command with IP address 50.116.110.199, it returns an output.
Attached file: not-open-website-ping.txt
Please help us to resolve the issue.
Thank you!
Website CRM: ainitapp.net or ainitapp.net/crm/login.php
IP address of domain: 50.116.110.199
FINDINGS ON OUR NETWORK
Chrome Error: This site can't be reached
DNS_PROBE_FINISHED_NXDOMAIN
Edge Error: Hmmm… can't reach this page
DNS_PROBE_FINISHED_NXDOMAIN
Firefox Error: Hmm. We're having trouble finding that side.Attached files: chrome-error-01.JPG, edge-error-01.JPG, and firefox-error-01.JPG
AT THE TIME OF OPENING THIS WEBSITE
When we ping ainitapp.net, it replies. When we ping 50.116.110.199, it also replies. When we run tracert command with a domain ainitapp.net, it returns an output. When we run tracert command with an IP address 50.116.110.199, it also returns an output.
Attached file: opens-website-ping.txt
AT THE TIME OF NOT OPENING THIS WEBSITE
When we ping ainitapp.net, it replies an error.
"Ping request could not find host ainitapp.net. Please check the name and try again."
When we ping 50.116.110.199, it replies.
When we run tracert command with domain ainitapp.net, it shows an error.
"Unable to resolve target system name ainitapp.net."
When we run tracert command with IP address 50.116.110.199, it returns an output.
Attached file: not-open-website-ping.txt
Please help us to resolve the issue.
Thank you!