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outlook 2000 help

Discussion in 'Business Applications' started by T-Bone, Dec 18, 2001.

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  1. T-Bone

    T-Bone Thread Starter

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    Whenever I try to open up Outlook Help, my computer opens an "Installer" window briefly, and then opens another window that says "please wait while Windows configures Microsoft Front Page 2000 SR-1." After the progress bars get about half-way, I get another window saying "Error 1706. No valid source could be found for product Microsoft Front Page 2000. The Windows installer cannot continue."

    So I click "OK", and the whole thing starts all over again!

    Any ideas would be appreciated.

    Thanks.
     
  2. Anne Troy

    Anne Troy

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    Anne
    Somehow, it appears you've got FrontPage as the viewer for html files.

    If you know how, you might want to try associating html files with IE or Netscape, whichever is your browser. If you don't know how, just do a search right here at Tech support guy and see if you can't find a thread using keywords "windows file associations" or let us know.

    Basically, what's the icon on an html file?
     
  3. T-Bone

    T-Bone Thread Starter

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    The icon for html files is the Windows Internet Explorer "e", so I don't think that is the problem. I'm thinking that Outlook was installed as a part of MS Office, and that Outlook help is somehow trying to find files associated with Front Page. My boss installed from MS Office, but he chose not to install Front Page. Mabey that's why my computer is trying to install Front Page whenever I start Outlook help.

    Any thoughts?
     
  4. Anne Troy

    Anne Troy

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    Doubtful.

    You know what? Open IE, go to Tools-Internet option, Programs tab. Make sure FrontPage is NOT listed as the html editor, just choose something that IS installed on the PC, like Word.
     
  5. T-Bone

    T-Bone Thread Starter

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    Oops.

    I was wrong - my boss DID install Front Page 2000.
     
  6. T-Bone

    T-Bone Thread Starter

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    Front Page is not html editor... still having same problem.
     
  7. TonyKlein

    TonyKlein Malware Specialist

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    Is there some installer starting up as Windows loads, I wonder?

    Try this:

    Go to Start/run, and type Msinfo32, followed by OK.
    Go to Software Environment/Startup Programs.
    Now click Edit/'Select all', and then 'copy'
    Paste the contents in your post.
     
  8. T-Bone

    T-Bone Thread Starter

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    Here you go:

    Office Startup
    Synchronization Manager
    Matrox Powerdesk
    EM_EXEC
    LoadQM
    MSN Messenger
    QuickTime Task
    TkBellExe
     
  9. TonyKlein

    TonyKlein Malware Specialist

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    I can't believe that's really all there is.
    I don't see System Tray, I don't see Scan Registry.

    Would you mind terribly going back to Msinfo32, and copy and paste the contents of the 'Startup Programs' menu exactly like we asked you to do?
     
  10. T-Bone

    T-Bone Thread Starter

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    software environment / startup programs:

    Program Command User Name
    Office Startup c:\progra~1\micros~2\office\osa.exe -b All Users
    Synchronization Manager mobsync.exe /logon All Users
    Matrox Powerdesk c:\winnt\system32\pdesk.exe /autolaunch All Users
    EM_EXEC c:\progra~1\logitech\mousew~1\system\em_exec.exe All Users
    LoadQM loadqm.exe All Users
    MSN Messenger c:\documents and settings\brent\my documents\messenger service received files\pic1324(1)(1)(3)(1)(1)(1).exe All Users
    QuickTime Task c:\winnt\system32\qttask.exe All Users
    TkBellExe c:\program files\common files\real\update_ob\evntsvc.exe -osboot All Users

    All I did in my last post was delete the paths.
     
  11. T-Bone

    T-Bone Thread Starter

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    Here's a screen shot of it:
     

    Attached Files:

  12. columbo

    columbo

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  13. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    Well, I realised fropm your startup that you're running Win2K or NT, and that's not my specialty.

    However, there are a couple of things you'd be wise to remove from startup.

    Remove Office from the startup folder.

    Next, open the Registry editor, drill down to, and examine the following two keys:
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run
    and
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ RunServices

    Rightclick the following items in the right pane, and choose delete :

    EM_EXEC
    Ec.exec
    LoadQM
    QuickTime
    TkBellExe

    Good luck,
     
  14. subaruwrx

    subaruwrx

    Joined:
    Jan 12, 2001
    Messages:
    140
    Ive got an idea, remove and reinstall outlook. Or just install everythign under outlook in the install window. Put the disc in and everything that says to install on first use, change to run from my computer.
    DONE
    --Adam
     
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