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Outlook 2000

Discussion in 'Business Applications' started by Tbenitez, Sep 18, 2003.

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  1. Tbenitez

    Tbenitez Thread Starter

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    I can receive internal mail, but no external mail. Also I am unable to connect to the Internet. The mail error says POP3 server cannot be found. All other users are connecting fine. SMTP is 25 and the POP3 is 110. The ISP was able to ping the machine. Any ideas????
     
  2. stod73

    stod73

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    Well, if you cannot connect to the internet you are not going to get external mail. Are you able to ping an external ip? What operating system are you using?
     
  3. Tbenitez

    Tbenitez Thread Starter

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    The O.S. is windows 98, Office 2000 SR-1. I can ping internal servers but nothing outside. ANy ideas???
     
  4. stod73

    stod73

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    So you are part of a network? Is there a DNS or WINS server being used? Perhaps the DNS or WINS addresses need to be defined in the network setup.
     
  5. Tbenitez

    Tbenitez Thread Starter

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    Both the DNS and WINS addresses are correct. That was a good thought.
     
  6. Bruce319

    Bruce319

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    Have you talked to your IT to make sure you can receive external email? There are options/settings to allow external email in the email host website for companies with a domain. The IT will also need to configure your smtp and pop settings.
     
  7. Tbenitez

    Tbenitez Thread Starter

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    Thanks for the reply. The smtp and pop are correct. The pc in question has been receiving mail. One day it worked the next it didn't. I wonder if the NIC is bad or maybe the slot on the hub?
     
  8. Bruce319

    Bruce319

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    Those could be the problem as well. To check if it's the hub slot, plug the rj45 connector to an existing slot where you know it works.
     
  9. stod73

    stod73

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    I was just re-reading this and had a thought. Are you logging onto a domain? Win98 is lame in that it does not force you to logon. So if you accidentally bypassed the login or logged on locally you would not be able to get email (making certain assumptions about your network environment).
     
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