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Outlook 2000

Discussion in 'All Other Software' started by mingusman, Jan 21, 2002.

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  1. mingusman

    mingusman Thread Starter

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    MS Outlook 2000 no longer loads correctly; the splash screen comes up and hangs there until I close it using task manager. Anybody have any ideas?
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

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  3. mingusman

    mingusman Thread Starter

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    All I get is the spalsh screen; I can't get into the program; I checked my .pst files and they are not anywhere near 2GB; I downloaded all the updates OK but they did not install; just hung up. Now what? thanks.
     
  4. eddie5659

    eddie5659 Moderator Malware Specialist

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    Okay

    Lets have a look to see what programs you have running. This may speed it up so that you can get in.

    Go to Run and type MSINFO32. On the left Choose Software Enviroment, then Startup Programs. Copy/paste the list here.

    Also, clean up the hard drive:

    http://www.piersontech.com/07-CleanHardDrive.htm

    Regards

    eddie
     
  5. mingusman

    mingusman Thread Starter

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    Here is the .txt file. What do you mean "clean up the hard drive"? Thanks.
     

    Attached Files:

  6. RandyG

    RandyG

    Joined:
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    Go to Start, Programs, Acessories, System Tools, Disk Cleanup.

    This utility basically gets rid of temporary files and other junk cluttering up your hard drive.
     
  7. eddie5659

    eddie5659 Moderator Malware Specialist

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    Okay

    Now, you have a few in there, and some jump out straight away.

    *StateMgr: WinME. Windows default for System Restore. Do NOT disable!

    Adaptec DirectCD: DirectCD allows you (amongst other things) to drag and drop files onto a suitably formated CD-RW disc. Unless you use this on a frequent basis it isn't required an is available via Start -> Programs. Start the program before inserting a DirectCD formatted CD-RW in the drive.

    CSINJECT.EXE: Part of Quarterdeck/Norton CleanSweep. keep

    devldr16.exe: Associated with Creative Labs sound cards. Provides audio support for DOS applications. Not needed if you don't have those. Apparantly difficult to remove but try this way http://members5.boardhost.com/PPStartup/msg/311.html . Apparantly needed if you use "Sound Play Control" and "Sound Recorder"

    DownloadAccelerator: okay, I think as this isn't spyware.

    EM_EXEC: Logitech Mouseware driver. Needed to support some additional functionality of Logitech mice/trackballs

    LoadPowerProfile: Power management specifics such as monitor shut-off, system standby, etc. Associated with power management and is listed twice. keep

    Machine Debug Manager: Used by developers for debugging. Those who have encountered it have unchecked it with no degradation in performance. Not required

    madexe: MAD.exe is the MS Exchange 5.5 System Attendant and can also consume a large amount of resources - resolved by the latest Exchange 5.5 Service Pack. Also part of Exchange 2000 Server but does it have the same problems?. Apparantly you need to leave this running but is it needed at start-up?

    MotiveMonitor: Watches for errors and attempts to assist in resolution through the internet and email. Not required

    NAV DefAlert: Norton Anti-Virus Definitions Alert. Warns you if virus definitions are out of date. You should update definitions on at least a weekly basis anyway if you use the internet regularly

    New.net: spyware, see at the end.

    Norton Auto-Protect: Norton Anti-Virus's background scanning process. Can be inconvenient because it scans files when Run/Opened or Downloaded/Created and you can scan files manually via right-click after downloading/copying. However, in light of some of the viruses around these days it's probably best to put up with the inconvenience

    Norton eMail Protect: Proxy E-mail protection from Norton Anti-Virus. If you have it installed, leave it enabled to automatically check for suspect attachments in E-mails that may contain viruses. E-mails are scanned on a proxy server before being downloaded to your system

    NPROTECT: Norton Protected Recycle Bin from Norton Utilities. Adds an extra layer of safety before you remove deleted files from the Recycled Bin

    PCHealth:WinME. This is a "scheduler" and does not turn off PC Health

    PopUpKiller: Automatically closes pop-up windows in you browser - optional

    Resolution Assistant: Dell Resolution Assistant. Not required

    RxMon: Dell Resolution Assistant. Not required

    SaveNow: spyware, at end.

    ScanRegistry: keep

    SchedulingAgent: Microsoft Scheduling Agent displayed as a box with a stopwatch in the System Tray that is only needed if you have regular scheduled disk defragmenting, ScanDisk, etc. I'd recommend you run these at regular intervals manually as they can interrupt other programs

    Speed racer: Software for a Creative sound card. Not required

    SSDPSRV: WinME. For future Plug and Play devices only. Provides Simple Service Discovery Protocol (SSDP) and General Event Notification Architecture (GENA) services for Universal Plug and Play functionality. You can uninstall it by going to Add Remove programs in Control Panel -> Windows Setup -> Communications. Starts up a web server on port 5000

    SymTray: Keeps all System Tray icons for Norton SystemWorks together to reduce clutter. SystemWorks includes Norton Anti-Virus, Norton Utilities and Norton CleanSweep - mentioned elsewhere here. Personally I only have Norton eMail Protect running which doesn't need SymTray

    SystemTray: keep

    Taskbar Display Controls: Only appears in MSCONFIG if you have a Display Settings icon in the System Tray allowing resolution changes on the fly. Can also be disabled under Start -> Settings -> Control Panel -> Display -> Settings -> Advanced -> General

    TaskMonitor: The Task Monitor the disk-access patterns of programs when they are started and stores this information in log files in the Applog folder. Task Monitor also records the number of times you use a program. The Disk Defragmenter tool uses this information to optimize your hard disk so that programs that you use frequently are loaded faster. Not required - but can be useful. Note: for Norton Anti-Virus 2002 users, loading TaskMonitor will typically solve many, if not most, of those annoying IE scripting errors (per Symantec's Knowledgebase)

    TCASUTIEXE: Associated with the 3COM diagnostic module (3COM NIC Doctor). No further information is available. Not required

    Tweak UI: Restores settings that can't be retained if you have Tweak UI installed

    UpdReg: Reminder to register Creative Labs SoundBlaster Live! cards. Not required

    Okay, first the programs. Go to Run and type MSCONFIG. Startup tab, and uncheck all that you don't want, apply and restart. If you're unsure, do each seperately, but apply and restart after each one.

    Spyware:

    Go to Control Panel | AddRemove. Look for new.net and savenow. the savenow may not be in there, but hopefully, you'll find them. Remove them

    Now, go back to the MSCONFIG and remove the entries as before, apply and restart.

    Now, go here and download Addaware www.lavasoftusa.com
    Install and run, ensuring Deep Registry Scan is enabled. Remove all except any references to Web3000 or new.net. You can post the log file if you're unsure.

    Whilst you're there, download and install Refupdate to get the latest updates.

    Also, go to Tools | Internet Options. Advanced tab, under Browsing, remove the tick against Enable Install on Demand, apply and restart.

    Regards

    eddie
     
  8. mingusman

    mingusman Thread Starter

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    Thanks for all your help. I'll work on your instructions over the week end.
     
  9. mingusman

    mingusman Thread Starter

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    i did everything you suggested and still outlook won't load. i'm about ready to fdisk and start over. any easy instructions on doing that somewhere?
     
  10. eddie5659

    eddie5659 Moderator Malware Specialist

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    Messages:
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    Okay, lets try some other stuff before you format.

    Worth a bash. Go back to your .pst files and delete the Inbox, Deleted, Trash. See if that works.

    Try this as well:

    http://support.microsoft.com/default.aspx?scid=kb;EN-US;q195712

    Regards

    eddie
     
  11. mingusman

    mingusman Thread Starter

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    i don't know how to delete my inbox, thrash etc; the .pst file i have is named outlook.pst so i can't get to those files and outlook doesn't open so i can't delete them that way either.

    i tried the command line switch but it didn't work. thanks for the help but i'm still ready to wipe it clean and start over.
     
  12. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
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    First Name:
    Anne
    Hi. Eddie asked me to get my buttski in here, so I did.

    You've got an Outlook.pst file. Move it to your desktop or somewhere else. If it's corrupt, it may not allow you to open Outlook. After moving the PST, try opening Outlook again. See if that helps.

    After that, the only thing I can think is to reinstall Outlook. Unfortunately, v2K doesn't have a regserver switch, it's got a cleanprofiles, but that doesn't work at home. And I assume you're using internet mail only install at home. If you don't understand the type of install part, do what I've suggested anyway...

    Hope it helps!
     
  13. mingusman

    mingusman Thread Starter

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    moved the PST file and it didn't work. I tried to reinstall outlook a while back and was not able to reinstall.
     
  14. eddie5659

    eddie5659 Moderator Malware Specialist

    Joined:
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    Messages:
    36,073
  15. mingusman

    mingusman Thread Starter

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    thanks for the help. i decided to go with win2000 and formated the drive using it's partition format. to everybody who tried to help, thank you.
     
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