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Outlook 2002 creates additional Personal folders

Discussion in 'All Other Software' started by GUY CHARLTON, Jan 20, 2009.

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  1. GUY CHARLTON

    GUY CHARLTON Thread Starter

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    Every now and again I load Outlook and another set of Personal folders has been added under my current set. They completely duplicate the folders and messages already in my Personal Folders. I now have five sets of these - each a snap shot of my folders when it was created. I wish to delete them and, of course, I can delete those which duplicate the folders I created - but they contain Intray, Deleted Items etc. etc. which Outlook will not allow me to delete. How do I get rid of them and how do I stop Outlook creating new sets in the future?

    My second problem with Outlook 2002 is that I wish to create weekly back ups and have always done so by exporting to a pst file. After many years of doing this I am now getting the message: 'The operation failed. An object could not be found.' So, I am unable to over-write the previous file and have to create a file with a new name. This is OK except that I now have a very large number of pst files which I cannot delete - and it appears that Outlook is constantly adding data to them. Indeed, it seems that this is happening even on days when I have not exported, because the dates of the files are those of the latest day I have accessed my computer.

    Can anyone help? Many thanks
     
  2. EAFiedler

    EAFiedler Moderator

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  3. GUY CHARLTON

    GUY CHARLTON Thread Starter

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    Thanks very much for your reply, EAFiedler.

    Sorry! I'm obviously being ignorant. I couldn't find an Outlook.pst file to copy; I looked in Documents and Settings\..\..\Microsoft\Outlook. I searched (checking hidden files as well) for all files *.pst. Still couldn't find it. I thought I'd do this first before downloading the software in case anything went wrong.
     
  4. EAFiedler

    EAFiedler Moderator

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    Good thinking. :)

    In Outlook 2002:
    Right click the Root/Top folder of the Personal Folders,
    Properties for "Personal Folders" > General tab > Advanced button
    In the Filename: field the directory location and .pst file name for the Personal Folders (.pst file) can be found.

    Use Windows Explorer to navigate to that directory and copy the .pst file.
     
  5. GUY CHARLTON

    GUY CHARLTON Thread Starter

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    Yes, this reveals the folder in which I was looking. There are five files in the Outlook folder in Microsoft (Documents and Settings) and none of them has the .pst extension. They are: outcmd.dat (4K), Outlook.FAV (32K), Outlook.NK2 (936K), Outlook.srs (3K) and OutlPrnt (38K). Could this be the issue causing my export problem do you think?
     
  6. EAFiedler

    EAFiedler Moderator

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    Do you have Show Hidden Files and Folders enabled?

    For Windows XP:
    • Open My Computer or Windows Explorer
      Tools > Folder Options > View tab,
      under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
      Remove the check marks for:
      Hide Extensions for known file types
      Apply, OK to save and close.


    Go back to that folder to see if the .pst files now reveal themselves.
     
  7. GUY CHARLTON

    GUY CHARLTON Thread Starter

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    Well, I did have hidden files checked already but I ran PST Ghost Buster and only two files are now displayed, of which one is Outlook.pst! Further to that I can now export the pst file - and copy the file if I wish to, also. In addition I have got rid of all those ghost Personal folders.

    I cannot thank you enough. You have been so helpful and I am very grateful.

    Thanks again
     
  8. EAFiedler

    EAFiedler Moderator

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    You are welcome. :)
     
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