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Outlook 2002 Duplicate "Personal Folders"

Discussion in 'Business Applications' started by plainsman, Apr 6, 2004.

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  1. plainsman

    plainsman Thread Starter

    Joined:
    Mar 23, 2004
    Messages:
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    I recently upgraded from Windows 98 SE to XP Home. When I did, I opted to use Outlook 2002 rather than Outlook Express which I had used with '98. Two things happened from which I don't seem to be able to recover.

    First - I lost all the messages from Outlook Express. I wish I had them back, but I can live without them - so far.

    Second - I have somehow acquired a duplicate "Personal Folders" list. I have two "Outlook Today" - [Personal Folders] listed in my folders list. Everything in the first one is duplicated in the second. When I download messages, they appear in both "Inbox" folders. When I add a folder to the first, it appears in the second and visa-versa. If I delete a message in any of the sub-folders. it disappears from the other "mirror" sub-folder.

    So far, I have been unable locate an actual duplicate file anywhere. It's almost like Outlook is reading the same file twice and displaying it's contents in two identical folders. Although it doesn't seem to hurt anything, I'd like to get rid of the duplicate displayed folder.

    I'm a rookie on this stuff, so any help would be appreciated.

    Thanks.
     
  2. Anne Troy

    Anne Troy

    Joined:
    Feb 14, 1999
    Messages:
    11,746
    First Name:
    Anne
    Open Windows Explorer.
    Go to Tools-Folder options.
    Hit the View tab.
    Make sure you ARE viewing hidden files/folders.
    Make sure you can SEE file extensions for known file types.

    Do a search for *.pst files.

    You probably have two in the same location somehow.
    Just move one of them someplace else.

    You can't do it when Outlook is open. Only when it's closed.

    You can also try running Detect and Repair from the help menu.
     
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