I need to add an email account to Outlook 2002 for a user. When I try to do so I'm told I cannot do so from within Outlook and I must create the new account by accessing the "Mail" icon in control panel. The problem is there is no mail icon in the control panel. I'm not certain if this is a result of a security policy or if there's something else I'm missing. The OS is Win2K SP3, fully patched and up to date. I tried uninstalling Outlook and then reinstalling under the users profile but the issue persists. I would imagine there must be some way I can delete the current Outlook profile via the registry. If anyone can shed some light on how I might resolve this issue I'd be greatful. Thx.