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Outlook 2002 errors and closes constantly

Discussion in 'Windows XP' started by Ziggy1, Apr 3, 2008.

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  1. Ziggy1

    Ziggy1 Thread Starter

    Joined:
    Jun 17, 2002
    Messages:
    2,551
    Recently my Outlook started going into error and then closes. It does this even when I'm not even using the computer?

    I have Uninstalled, reinstalled, repaired...but it still happens....like 10 times a day

    The only thing I can think of is I had installed an Addin called Zip Out along with Mail alert.

    "Zip out" Zips your attachments when you send and scans your messages and zips any attachments.
     
  2. Jeruvy

    Jeruvy

    Joined:
    Sep 20, 2007
    Messages:
    568
    It's a known problem that malware can hide very easily in various archives, and the checking of various archives needs a lot of improvement. So I'd be wary of ANY software that says it can do that, since it's likely not perfect.

    Now if you can review the errors/messages you get and post those details here, we can review them for potetial problems. Additionally check the Event Viewer for details. Right click My Computer select 'Manage' when Computer Management opens open the event viewer section and look for any messages relating to Outlook in any of the logs there. Copy and paste any questionable entries.
     
  3. Ziggy1

    Ziggy1 Thread Starter

    Joined:
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    Messages:
    2,551
    The Zip out is corporate approved, and they even have a license.

    This is just 3 of many errors, but they all look the same


    Event Type: Error
    Event Source: Microsoft Office 10
    Event Category: None
    Event ID: 1000
    Date: 4/3/2008
    Time: 11:22:44 AM
    User: N/A
    Computer: TORZLIW101
    Description:
    Faulting application outlook.exe, version 10.0.6822.0, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x0000cf6d.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6f 75 74 ure out
    0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
    0020: 20 31 30 2e 30 2e 36 38 10.0.68
    0028: 32 32 2e 30 20 69 6e 20 22.0 in
    0030: 6b 65 72 6e 65 6c 33 32 kernel32
    0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0040: 2e 32 36 30 30 2e 33 31 .2600.31
    0048: 31 39 20 61 74 20 6f 66 19 at of
    0050: 66 73 65 74 20 30 30 30 fset 000
    0058: 30 63 66 36 64 0d 0a 0cf6d..


    Event Type: Error
    Event Source: Microsoft Office 10
    Event Category: None
    Event ID: 1000
    Date: 4/2/2008
    Time: 4:09:17 PM
    User: N/A
    Computer: TORZLIW101
    Description:
    Faulting application outlook.exe, version 10.0.6822.0, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x0000cf6d.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6f 75 74 ure out
    0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
    0020: 20 31 30 2e 30 2e 36 38 10.0.68
    0028: 32 32 2e 30 20 69 6e 20 22.0 in
    0030: 6b 65 72 6e 65 6c 33 32 kernel32
    0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0040: 2e 32 36 30 30 2e 33 31 .2600.31
    0048: 31 39 20 61 74 20 6f 66 19 at of
    0050: 66 73 65 74 20 30 30 30 fset 000
    0058: 30 63 66 36 64 0d 0a 0cf6d..



    Event Type: Error
    Event Source: Microsoft Office 10
    Event Category: None
    Event ID: 1000
    Date: 3/31/2008
    Time: 9:43:00 AM
    User: N/A
    Computer: TORZLIW101
    Description:
    Faulting application outlook.exe, version 10.0.6822.0, faulting module kernel32.dll, version 5.1.2600.3119, fault address 0x0000cf6d.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
    Data:
    0000: 41 70 70 6c 69 63 61 74 Applicat
    0008: 69 6f 6e 20 46 61 69 6c ion Fail
    0010: 75 72 65 20 20 6f 75 74 ure out
    0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
    0020: 20 31 30 2e 30 2e 36 38 10.0.68
    0028: 32 32 2e 30 20 69 6e 20 22.0 in
    0030: 6b 65 72 6e 65 6c 33 32 kernel32
    0038: 2e 64 6c 6c 20 35 2e 31 .dll 5.1
    0040: 2e 32 36 30 30 2e 33 31 .2600.31
    0048: 31 39 20 61 74 20 6f 66 19 at of
    0050: 66 73 65 74 20 30 30 30 fset 000
    0058: 30 63 66 36 64 0d 0a 0cf6d..
     
  4. Jeruvy

    Jeruvy

    Joined:
    Sep 20, 2007
    Messages:
    568
    Well it's clear that your OS isn't happy with Outlook.

    You mention this is a corporate PC, have you discussed this with your IT department? Are they ok with you seeking help on a forum such as this?

    If so, then remove the zip tool, remove outlook, do a complete AV scan, then reinstall Outlook, then if it's working better, reinstall the zip tool. If the behavior reoccurs then stop at that point and report the issue so we can follow up.
     
  5. Ziggy1

    Ziggy1 Thread Starter

    Joined:
    Jun 17, 2002
    Messages:
    2,551
    LOL..that's OK I'm in "IT" also on development/implementation side...you know no one trusts "help Desk" heh heh

    But I've done all that...I've gone into Options/Other/advanced...COM Add-ins removed the addins ( not just unchecked)...I've completely removed Outlook then completely re-installed..

    One thing I'll double check is to see if it needs to be updated...although my system autmatically updates office and windows.

    thanks for the reply
     
  6. Jeruvy

    Jeruvy

    Joined:
    Sep 20, 2007
    Messages:
    568
    Hehe, good to know :) Just like to make sure...don't need the webmaster getting nasty emails because of me.

    The only thing I can find relating to event id 1000 is the user profile. You may want to look at the exchange server (if one is applicable) for errors relating to this profile.

    One post suggested SP3 fixed the crashes, so an update wouldn't be out of the question :)

    Let us know, that ID is pretty generic but I'd not be surprised if a corrupt profile or such is the issue.
     
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