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Outlook 2002 only starts in safe mode after applying update of jan 22 2002

Discussion in 'Business Applications' started by Davyboy, Jun 7, 2003.

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  1. Davyboy

    Davyboy Thread Starter

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    Am running Win XP Pro along with Office XP SP2. Just went to the Office XP update site and installed the Excel and Word 2002 Update Oct.16 2002, and the Outlook 2002 Update Jan 22 2002.

    Word and Excel still work fine, but Outlook will only start in safe mode, hanging at the splash screen if started normally. I tried the trick of renaming the *.dat files noted in some of the bulletin boards, but tis did not help.

    I then un-installed Office XP and reinstalled it to SP2 level without the three patches noted above. Outlook still refuses to start normally.

    I seem to recall reading somewhere that there is a "patch to patch the patch" for this problem, but can't seem to find the article again. Have also unsuccessfully searched the web and am now truly stuck!

    Since Office seems to have reinstalled itself with all it's old defaults, I assume that the un-install programme does not remove registry entries? Any idea if there is a manual un-install instruction set anywhere - I can't find it at Microsoft.....!
     
  2. dai

    dai

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    Mar 6, 2003
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    have you tried a repair,it is in the tools tab
    if you want to uninstall and get rid of the registry entries use jv16 from
    www.jv16.org
     
  3. Davyboy

    Davyboy Thread Starter

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    HI There! Thanks for the prompt suggestion. I'll give this a try and let you know how I get on.
    Davy
     
  4. Davyboy

    Davyboy Thread Starter

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    Jun 7, 2003
    Messages:
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    Hi All,

    Found the solution to the problem. It turned out to be a corrupt profile. This was cured by deleting a registry entry (that is not removed when you uninstall). The MS Knowledge Base Article that describes this is located at http://support.microsoft.com/default.aspx?scid=kb;en-us;252304 and describes the solution for all Windows types.

    Don't be put off that Windows XP is not specifically mentioned as the instructions for NT apply equally as well to XP.

    Cheers, Davy
     
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