1. Computer problem? Tech Support Guy is completely free -- paid for by advertisers and donations. Click here to join today! If you're new to Tech Support Guy, we highly recommend that you visit our Guide for New Members.

Outlook 2002 (XP) won't send emails.

Discussion in 'Business Applications' started by AMC42, Sep 3, 2004.

Thread Status:
Not open for further replies.
Advertisement
  1. AMC42

    AMC42 Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
    3
    Using SBC Yahoo DSL Internet Service.

    SBC says my Outlook 2002 is somehow corrupt?

    If so how do I export all my contacts and inbox before I uninstall and the re install?

    Here is the error message:

    Send test e-mail message: The specified server was found, but there was no response from the server. Please verify that the port and ssl information is correct. To access these settings close this dialog, then click more settings and click on the advance tab.

    Outlook Express works fine.

    Please help.

    Thanks...
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    your inbox and folders are in a .pst file.
    not sure the address book in outlook - still looking
     
  3. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    65,294
    First Name:
    Wayne
    found it ext .oab

    re not sending mails - have a look at all the settings
     
  4. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    In Outlook2002, you can test the configuration before even opening Outlook and sending mail. Did it ever pass that test?

    Also, in that configuration section, it shows the location of the data file. You can copy this to another location or computer if you need to back it up.
     
  5. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    It is rare but I have also seen two other solutions to this problem.

    Uninstall and reinstall Office (which has Outlook included). You won't lose your e-mail configuration and it can solve this.

    Try creating a new user profile, pointing to the same data file.
     
  6. AMC42

    AMC42 Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
    3
    I will let you know asap if your suggestions worked.

    Andrew
     
  7. Bob Cerelli

    Bob Cerelli

    Joined:
    Nov 2, 2002
    Messages:
    22,468
    To be safe, you can also try a re-install first but I haven't found this to work as well.

    So in order:

    1. Test the old profile from the e-mail configuration section.
    2. Create and test a new profile.
    3. Reinstall Office
    4. Uninstall and re-install Office.
     
  8. AMC42

    AMC42 Thread Starter

    Joined:
    Sep 3, 2004
    Messages:
    3
    Will do asap...

    Andrew
     
  9. Sponsor

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 733,556 other people just like you!

Loading...
Thread Status:
Not open for further replies.

Short URL to this thread: https://techguy.org/269795

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice