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outlook 2002

Discussion in 'Windows XP' started by davecabezo, Apr 12, 2010.

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  1. davecabezo

    davecabezo Thread Starter

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    Hi,
    For no apparent reason my Outlook 2002 program, which loads on boot up, has suddenly started to "encounter a problem and needs to close". as soon as I try to either minimise or close. Also if I'm working in outlook at full screen, as soon as I click to another program I get the same message but not in reduced screen. The error message is mso.dll. I've looked all over the MS site and none of the "solutions" work. Can someone help please.

    Regards,

    Dave
     
  2. How'dIdoThat

    How'dIdoThat

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    First Name:
    RWF
  3. huggie54

    huggie54

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    hiya,do you recall any recent updates or downloads around the time when this problem started,please give more info machine make/model specs SP2/3
     
  4. davecabezo

    davecabezo Thread Starter

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    Hi,
    Many thanks for the replies, sorry I didn't elaborate enough.
    I am running XP Pro,SP2, I have 2 GB Ram, My computer is a shop build. I have run Register Boot program, Defragged my HDD but none of these has made a difference apart from my computer loads up a little faster. The exact fault message is as follows:-
    AppName: outlook.exe AppVer: 10.0.2616.0 ModName: mso.dll
    ModVer: 10.0.2625.0 Offset: 00015202.
    Regards,

    Dave
     
  5. huggie54

    huggie54

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    hiya Dave,have you tried restoring your system to an earlier date via the system restore utility,or upgrade to SP3
     
  6. davecabezo

    davecabezo Thread Starter

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    Hi Huggy,
    Thanks for your reply. I don't want to use System restore as I've fine tuned my computer with so many changes, obviously one of those changes have caused my problem but I would rather try to sort the problem individually rather than undo all that I've done. I got my computer to boot up in just under 2 mins where previously it was just over 5 mins.
    Again I'm not keen to install SP3 as the last time I tried I was informed that "some of my installed programs may not run after SP3 is installed"

    Regards,

    Dave
     
  7. EAFiedler

    EAFiedler Retired Moderator

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  8. davecabezo

    davecabezo Thread Starter

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    Hi,
    I created a new profile but still the same problem. Many thanks anyway.

    Regards

    dave
     
  9. EAFiedler

    EAFiedler Retired Moderator

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    When you created the new profile, did you Import the information from the original profile?
    If so, try creating a new profile, fresh, without bringing anything else into it.

    If the new profile was a fresh start, did you configure Outlook to Start using the new profile or to Prompt you for the profile to be used?
    Control Panel > Mail icon > Show Profiles


    Will Outlook start with the /safe switch?
    Start > Run
    Key in or paste: outlook.exe /safe
     
  10. Miggs

    Miggs

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    Do you have the original Office-XP install CD ?
    If so, launch outlook, go to help then detect/repair, see if this solves your problem, if it doesn't I would uninstall office then reinstall.
     
  11. EAFiedler

    EAFiedler Retired Moderator

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    Uninstalling and reinstalling Outlook rarely fixes the issue.
    Detect and Repair is a good suggestion, though, there is no harm in trying the other options first.
     
  12. davecabezo

    davecabezo Thread Starter

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    Many Thanks for the replies, Sorry I couldn't get back to you sooner.
    I tried the new profile as a fresh start and was prompted for the profile to use. I also started Outlook in safe mode and it would let me work within Outlook but as soon as it was minimised Outlook froze!!
    I have the origional Office disk and tried to reinstall Outlook but still same problem, I also tried detect/repair still the same.
    If I uninstall all of my XP Pro office will I lose any data?

    Regards,

    Dave
     
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