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outlook 2003 can't send or receive emails

Discussion in 'Business Applications' started by BENDIGOBARB, Jul 13, 2007.

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  1. BENDIGOBARB

    BENDIGOBARB Thread Starter

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    In Outlook 2003, I can't send or receive emails. I keep getting error message 0x8004210b - re operation timed out waiting for a response from the recieving (POP) server. I have contacted my ISP who has checked out my email settings (which by the way work on my laptop). The ISP technician suggested I reinstall MS Outlook which I have done. Microsoft suggests that I might have a clash with my email anti-virus program (which is Trend Micro P-Cillin Internet security 2007). Outlook runs and opens, the calendar updates but the emails just stopped sending and receiving at the end of April. In desperation I set up an account in Outlook Express with the same settings and it worked. I am connected to the internet via an adsl router modem. There are two other computers on the router all receiving and sending emails. I still think its a block somewhere from P-Cillin but can't prove it. My subscription is ending in the next few weeks for P-Cillin internet security so I thought I might not renew and take it off the computer. But remembering the problem I had with removing Nortons on another computer last year I also would like advice before I try to remove P-Cillin Internet Security. Any suggestions to get the emails going again would be welcome or help in removal of P-Cillin.
     
  2. Pausebreak

    Pausebreak

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    First thing is to make sure you have the latest updates installed. Then, a couple of things to try:

    1. Have you increased the server timeout setting on your email accounts in Outlook? If not, try increasing it a little for each account.

    2. Have you tried sending/receiving just one account? Assuming you have multiple accounts.

    3. If you feel it is P-Cillin, you could try temporarily disabling it and trying to send/receive. This does leave you vulnerable for a short time.

    4. Alternatively, you could download a free anti-virus program like AVG Free from Grisoft, uninstall P-Cillin, install AVG Free, and see if things work OK then. If you still have the problem, you can re-install P-Cillin.

    Your hunch is probably correct. Firewall/antivirus programs often are the culprit in this type of error.
     
  3. BENDIGOBARB

    BENDIGOBARB Thread Starter

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    Thanks Pausebreak, yes I have increased the timeout to no avail. I only have one account (which works perfectly in MSOutlook on my XP laptop with same settings) I have disabled P-Cillin but no joy.
    So I think I should download AVG free from Grisoft. I will uninstall P-Cillin. and see if things work then.
    ONLY worry is uninstalling P-Cillin... Late last year I found out too late about uninstalling Nortons on my husband's computer. It left a residue of Nortons somewhere in the system and I couldn't install a copy of P-Cillin because it said Nortons was still installed. It still has AVG Free on it. So I will make another post maybe in another area to get some advice about uninstalling Nortons.

    Thanks. Bendigo Barb
     
  4. Pausebreak

    Pausebreak

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  5. BENDIGOBARB

    BENDIGOBARB Thread Starter

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    Thank you Pausebreak for your advice. I have taken off Trend P-cillin and guess what, Outlook started to download emails.

    (y)

    So I'm very happy. :)
     
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