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Outlook 2003 duplicate email from mailbox

Discussion in 'Business Applications' started by browser88, Jul 16, 2008.

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  1. browser88

    browser88 Thread Starter

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    I have Microsoft Outlook 2003 on a few computers. It appears that they get their emails from a local server which is defined as the MS Exchange Server. (Box ticked for Use Cached Exchange Mode). Outlook is then configure with my username to pull my emails of the server (i guess...). I get an email to my company email from an external source (not company email) that is CC to another company email address, and I will get a duplicate email in my inbox. If it is CC to 2 people I will get 2 duplicates (3 messages in total) This leads me to believe that outlook is not configured to pull the right emails from the server right? However, when receiving an email from an internal source (company email) and it is CC to another compnay member, I only get 1 copy. When dealing with 1 to 1 emails, everything works fine. Any ideas?
     
  2. slurpee55

    slurpee55

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    Cached Exchange Mode stores a copy of your mailbox on your computer by automatically creating and using an offline folder file (a .ost file) into which it downloads and maintains a synchronized copy of the items in all the folders of your mailbox. It is supposed to synchronize the accounts - usually it is set to do so every few minutes. It is possible that it is not deleting after synchronizing; however, to really know why you are getting other's email I am not sure - are you the default to deliver to if the other accounts are unavailable?
     
  3. browser88

    browser88 Thread Starter

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    i unticked the box and now it works fine. What does this mean for the storage of my messages. Does this mean the message will not be on the computer, but only on the server?
     
  4. slurpee55

    slurpee55

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    I think that is what it means, yes - it will sit on the server until you connect. But that is how many, many people get their email, so it hopefully won't be much of a nuisance. (Of course, you could just stay online and logged in all the time, but no vacations for you!)
    ;)
     
  5. slurpee55

    slurpee55

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    Oh, and welcome to the Forum!!!
     
  6. browser88

    browser88 Thread Starter

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    argh!!!! no i didn't work. Just delayed one copy....then i tried it again and it's just as before! i think it might be something like this... http://support.microsoft.com/kb/264249/en-us but I don't know if this is a setting I can change at the server or through my host or what? but thanks for the welcome...hopefully my days will no longer be too stressful :p
     
  7. slurpee55

    slurpee55

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    Aside from this line buried at the end of the article, "This behavior can be resolved if the POP3 mail host’s operator (typically an Internet Service Provider (ISP)) configures the POP3 mail host to deliver only a single message to the global mail account mailbox, which is used by the POP3 Connector, instead of creating multiple instances of messages which contain a Cc or a Bcc (or both) address line" that article isn't a lot of help, is it?
    But that does sound like your problem. And as far as I know, there is no way for Outlook to compare two messages and see that they are identical - if they are for different email addresses, they are different, and that is that. If you happen to be the recipient of both, well, you are stuck.
    Checking with your ISP would be the next step, I'd say.
    Good luck, and if you get it fixed, please come back and report how and then mark this thread as Solved. :)
     
  8. browser88

    browser88 Thread Starter

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    I am trying to get through to ISP right now, but there is one thing that doesn't quite fit between my problem and the one they posted. If ther are 2 people CC'd (3 recipients), according to article I should only get 2 copies but I actually get 3? Will see what ISP has to say....
     
  9. slurpee55

    slurpee55

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    Wouldn't you get one as the recipient and then 2 for the 2 CCs, for a total of 3?
     
  10. jimr381

    jimr381

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    Have you made sure there are no rules that are kicking in and have you tried to rebuild your outlook profile yet?
     
  11. browser88

    browser88 Thread Starter

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    I thought I would get 1 copy from the split file, and 1 copy from the original.... I have no rules set on my computer, should I check rules on the server? where are they found? I have not tried rebuilding my profile yet
     
  12. browser88

    browser88 Thread Starter

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    ISP, after I convinced the lady that it wasn't spam or viruses causing this problem, said that it wasn't a problem down my end and that I should check my computer and my anti-spam filter! Great help!
     
  13. slurpee55

    slurpee55

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    LOL! Oh, yeah, lots of help...are you the admin for the server?
     
  14. browser88

    browser88 Thread Starter

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    The thing is, I had to explain what Spam was before she changed her mind to virus! And I do have the admin password, yes.
     
  15. slurpee55

    slurpee55

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    oh, heavens..."tech support" they call it?
    It could be some setting at the server end - but I am out of my depth here.
     
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