Outlook 2003: Outlook Today unable to display the folder.

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Soliel

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Joined
Mar 18, 2006
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I'm using Outlook 2003 SP2 in a standalone configuration with Win XP Professional SP2.

When I click on the Inbox item on the Outlook Today screen (not referring here to the file list at the left of the screen) I get the following message:

"Unable to display the folder. Microsoft Office Outlook could not access the specified folder location."

I backed up my .pst (and archive) files, uninstalled Outlook, re-started Windows, and re-installed Outlook. The problem persisted.

I can click on Inbox in the file list on the left of the Outlook screen - works fine. The problem is more of an annoyance than a major problem, but I'm uneasy that something's not working proprerly - Outlook's too important to me for odd, unexplained things to be happening!
 
Joined
Aug 7, 2006
Messages
1
I began having the same problem about a week ago. It even happens to me when connected to my Exchange server. I'm wondering if it was broken by some "update"??
 

Soliel

Thread Starter
Joined
Mar 18, 2006
Messages
11
I (think/hope) I've solved the problem, but I tried many different things and I'm not precisely sure which contributed to the success.

WARNING: BEFORE DOING ANY OF THIS BACK UP YOUR ORIGINAL OUTLOOK.PST FILE.

I ran detect and repair from the Outlook Help menu. I ticked the "Restore my shortcuts ... " box and left the left the "Discard my customised settings and restore default settings" unchecked. This didn't fix the problem.

On advice from others I ran at various times
- Outlook /resetfolders
- scanpst.exe
- Outlook /resetnavpane
- Outlook /safe (to open in safe mode with no add-ins)

None of those appeared to solve the problem.

But then I ran detect and repair from the Outlook Help menu again, this time I left the "Restore my shortcuts ... " box un ticked and ticked the "Discard my customised settings and restore default settings".

This appears to have fixed the problem. A new .pst file (outlook1.pst) was created, and I imported into it the data from the original outlook.pst file. I also had to manually re-enter my email accounts. Several customised Views and menu items I had created were lost, so I've had to set them up again.

I'd be interested to hear if anyone else has this problem and tries this fix.
 
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