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Outlook 2003: Outlook Today unable to display the folder.

Discussion in 'Business Applications' started by Soliel, Aug 4, 2006.

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  1. Soliel

    Soliel Thread Starter

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    Mar 18, 2006
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    I'm using Outlook 2003 SP2 in a standalone configuration with Win XP Professional SP2.

    When I click on the Inbox item on the Outlook Today screen (not referring here to the file list at the left of the screen) I get the following message:

    "Unable to display the folder. Microsoft Office Outlook could not access the specified folder location."

    I backed up my .pst (and archive) files, uninstalled Outlook, re-started Windows, and re-installed Outlook. The problem persisted.

    I can click on Inbox in the file list on the left of the Outlook screen - works fine. The problem is more of an annoyance than a major problem, but I'm uneasy that something's not working proprerly - Outlook's too important to me for odd, unexplained things to be happening!
     
  2. exegete

    exegete

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    Howdy. How big is the pst file?
     
  3. Soliel

    Soliel Thread Starter

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    Mar 18, 2006
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    The pst file is 333,332kb
     
  4. k2rj

    k2rj

    Joined:
    Aug 7, 2006
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    I began having the same problem about a week ago. It even happens to me when connected to my Exchange server. I'm wondering if it was broken by some "update"??
     
  5. Soliel

    Soliel Thread Starter

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    Messages:
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    I (think/hope) I've solved the problem, but I tried many different things and I'm not precisely sure which contributed to the success.

    WARNING: BEFORE DOING ANY OF THIS BACK UP YOUR ORIGINAL OUTLOOK.PST FILE.

    I ran detect and repair from the Outlook Help menu. I ticked the "Restore my shortcuts ... " box and left the left the "Discard my customised settings and restore default settings" unchecked. This didn't fix the problem.

    On advice from others I ran at various times
    - Outlook /resetfolders
    - scanpst.exe
    - Outlook /resetnavpane
    - Outlook /safe (to open in safe mode with no add-ins)

    None of those appeared to solve the problem.

    But then I ran detect and repair from the Outlook Help menu again, this time I left the "Restore my shortcuts ... " box un ticked and ticked the "Discard my customised settings and restore default settings".

    This appears to have fixed the problem. A new .pst file (outlook1.pst) was created, and I imported into it the data from the original outlook.pst file. I also had to manually re-enter my email accounts. Several customised Views and menu items I had created were lost, so I've had to set them up again.

    I'd be interested to hear if anyone else has this problem and tries this fix.
     
  6. nimd4

    nimd4

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    Mar 20, 2006
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