Outlook 2003 Printing from Reading Pane

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rwrussell

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Joined
May 17, 1999
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75
I'm using Outlook 2003 (on Exchange) on an XP Pro machine. I have it configured to give me 2 email accounts. I have the reading pane activated on both accounts.

I used to be able to print (clicking the print icon or using the menu) from the reading pane without actually opening the email for each of the two accounts. Now, I can only do it from one of the accounts. The error message I get when I try to print from the second account is: "Message headers cannot be printed. Download the complete message and then print."

The fact that I used to be able to print from both, but now only from one leads me to believe I inadvertently changed a setting. Someone suggested it may be a security setting, but I have no idea.

Thanks in advance for your help!
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
Hi rwrussell

In Outlook 2003,
Tools > Options > Mail Setup tab > Send/Receive button > Edit button

Highlight each account in the Send/Receive group and check that the options are:
Download complete item including attachments
Click: Close

If there are more Send/Receive groups, Edit each one of them to verify their settings.

Let us know if that works for you or not.
 

rwrussell

Thread Starter
Joined
May 17, 1999
Messages
75
There is only one Send/Receive account. That option is unchecked, but the area is grayed out, so I can't change it.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
After clicking Edit for the Send/Receive group.

At the top, there should be a check mark in: Include the selected account in this group
The options below should become available.

Let us know if that makes a difference.
 

EAFiedler

Retired Moderator
Joined
Apr 25, 2000
Messages
14,172
There is only one Send/Receive group?
Two e-mail accounts appear on the left side, are the options for the other account grayed out, as well?

Create a new Send/Receive group and see if the options for the accounts are grayed out.

Is this a work computer?
 
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