Outlook 2003 problem. send button greyed out

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hotstuff

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Sep 28, 2008
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Outlook 2003 problem; send button greyed out
Hi all,

I have a client with Office 2003 installed began doing some crazy stuff. Here is a rundown:

The user is using Outlook 2003 as the email client.

Messages send and receive and compose normally...until...

User opens Excel or Word 2003 and chooses "File" > "Send to" > "Mail recipient (as attachment). When the use does this (to add the document to a new message)...

The email client will begin a new message, attach the file normally; however, the Send button is greyed out. The user then cancels the new message only to find that then the "New message" button is also greyed out.

The only way to revert things back to normal is to close Outlook 2003 and open it again. Once we do this, everything works normally until we try to create a new message with an attachment (externally) from a program such as Excel or Word.

What I've already tried:

Detect and repair did not work.
Reinstall did not work.

This problem has just started within the past month. It has been working fine. Nothing that we know of has changed on the workstation.

The machine is running Win XP Pro Sp3

Please, if anyone has any ideas please let me know. :confused: :confused:

Thank you.
 
Joined
Oct 31, 2008
Messages
1
Hi, I hope you get some help here. I am having a similar problem. after I right click an email address in outlook, and save as new contact, the new message button is greyed-out as you described.

I tried deleting the profile, and starting over, but it didn't help.

Someone out there knows the answer!
 
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