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Outlook 2003 Rule Disabling Itself

Discussion in 'Business Applications' started by cwwozniak, Jul 31, 2013.

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  1. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter Thread Starter

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    Chuck
    A coworker is running Outlook 2003 on a desktop running Windows XP Pro. As far as I can tell, both are up to date with updates and service packs.

    He has Outlook accessing two POP3 accounts hosted on Google Mail. I added a second PST file with an Inbox folder. I then created a rule that would move all incoming mail from one of the accounts to this new Inbox folder and stop processing any more rules. There weren't any other rules.

    This worked fine for months. He let me know yesterday that all of his new incoming messages were going into the primary Inbox folder, including the ones for the second account. I opened the Rules list and found that the one rule was unchecked. I went through it to make sure it still had valid setting and did not see any issues. I manually ran the rule on the primary inbox and all of the incoming messages for the second account were moved as expected. I checked the box to reactivate the rule, clicked the "Apply" button and then the "OK" button. I closed and re-opened the rules list and it was still checked. I sent a test message from another computer and his computer moved it to the correct folder. Later in the day, he reported the same problem. I opened the rules list and it was unchecked again.

    What could be causing Outlook to turn off the rule after it has been running and working correctly for short while and how do I fix it?

    EDIT: The user just reported a pop-up error message (see attached screen capture) that may explain why the rule is turning off. The Outlook3.pst file is the one with the new inbox. The new inbox folder and its contents can be opened within Outlook without any problems. Could Outlook be reporting non-existent CRC errors or should I be running a scan and repair on the HDD?
     

    Attached Files:

  2. draceplace

    draceplace

    Joined:
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    PST file possible setting on a bad spot on the hard drive? chkdsk C: /f

    and/or move the pst file and see if starts working
    If corrupt data in folder I think its scanpst.exe?? to check that.
    bad sector would explain CRC and maybe when the rule fails it turns itself off.
    I've seen cleaning up folders and deleted items fix simular as well.
    Good luck.
     
  3. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter Thread Starter

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    I ran chkdsk last week and no problems were found. I plan on coming in a bit early tomorrow morning and running scanpst.
     
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