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Outlook 2003 - unable to specify rule criteria when creating new rule

Discussion in 'Business Applications' started by pmeadows1, Jul 11, 2009.

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  1. pmeadows1

    pmeadows1 Thread Starter

    Jul 11, 2009

    I have a user that is having a strange problem when he tries to create a rule in Outlook 2003 by right clicking a message and creating a new rule. If he goes to tools>rules and alerts it works fine but of course, that is not good enough! The issue that I am seeing occurs when the user right clicks the message from someone and wants to forward it to someone else for example. Normally, you can click a link to open up the address list and select the account to forward to but on his machine, he does not even get a link to click on to select the forwarding account. I have already removed and recreated his outlook profile to no avail. Has anyone else seen this before? Thanks.
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