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Outlook 2003

Discussion in 'Business Applications' started by g3swh, Jul 10, 2019.

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  1. g3swh

    g3swh Thread Starter

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    I've been trying to add other folders, such as "Deleted items", "Outbox" etc to my favourites folder. I can drag and drop the folder from the ordinary list into the favourites box quite satisfactory but the next time I open Outlook, the added folders are not there. Likewise, I have been trying to remove a folder called "unread mail" from the favourites box, which seems to work OK, but the next time I open Outlook, it's still there. I am using Windows 7 SP3.

    Any suggestions will be appreciated.

    Regards and TIA

    Phil
     
  2. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Are you using POP or Imap type of access?
     
  3. g3swh

    g3swh Thread Starter

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  4. DaveA

    DaveA Trusted Advisor Spam Fighter

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    I do not recall ever seeing a "favourites" folder in any version of Outlook.
    What program is this folder in?

    One should never mess with any folders provided by the operating systems or major programs such as Outlook.
     
  5. g3swh

    g3swh Thread Starter

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    The favourites folder is a fundamental part of Outlook as provided by Microsoft. On my screen, the favourites folder is in the top left hand corner of the screen. The instructions for adding / removing folders are quite clear in the on line help and I have followed them meticulously and whilst they appear to work whilst the program is open, they do not "save" and reappear the next time the program is opened, which is what I am looking for help with.

    Regards

    Phil
     
  6. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    It's still the same in Outlook 2010, which is what I have. It's above the Personal Folders and is very faint if you have nothing there so it's barely noticeable. I don't see any use for it because it's just as quick to open folders from the "Personal Folders" List as it is from there but in an attempt to assist I tested mine. I moved a folder from my Personal Folders to the Favourites folder and it worked. I closed Outlook and reopened it and it was still there. I was then able to remove it from that location without any issues. I didn't try doing that with the Outbox or Deleted Items folders though rather just ones I had created myself.

    Is your Outlook 2003 legitimate and activated? I ask because if not it could be running in reduced funcionality mode. Otherwise, perhaps it's become corrupt and you could try running the repair option.
     
  7. g3swh

    g3swh Thread Starter

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    Yes, it's a perfectly legitimate and activated copy of Office 2003, although Microsoft don't support it any more. I'll give the repair option a try.

    Regards

    Phil
     
  8. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    Good luck and let uw know if that works please.
     
  9. DaveA

    DaveA Trusted Advisor Spam Fighter

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  10. g3swh

    g3swh Thread Starter

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    Running the "repair" option from the original CD has made no difference whatsoever. :-(
     
  11. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Did you try the Right clicking steps shown above?
     
  12. g3swh

    g3swh Thread Starter

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    Yes, I've done that many times, even after running the repair option and it's still no different. Either dragging and dropping or right clicking should work. :-(
     
  13. Cookiegal

    Cookiegal Administrator Malware Specialist Coordinator

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    You may have to reinstall Office.
     
  14. DaveA

    DaveA Trusted Advisor Spam Fighter

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    Who is your email provider?
    Also, if you are a Comcast user, they (Comcast) has stop supporting Outlook 2003, and many things do not work within 2003.
     
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