Outlook 2007 asks for password

Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

ramsfan71

Thread Starter
Joined
Feb 20, 2005
Messages
32
I am running a laptop with Windows Vista. I have Outlook 2007 and it has been running fine for the past year. Just today I got a request from AVG to update software, which I did. Now whenever Outlook goes to check my email it comes up with a box showing me the email account name and password. These items are filled in already. If I click on the okay button it keeps coming up with the same box asking to enter the account name and password. Nothing changes if I reenter the password or click on the save password.

I believe this is related to the recent AVG update but can not find any suggestion on how to fix it.

Any help would be appreciated.

Thanks,

Kevin
 
Joined
Apr 13, 2010
Messages
77
Kevin, give a try with great caution:

1. Close Outlook
2. Open Windows Explorer (Type Windows Explorer in Start Search box)
3. Go to C:\users\(username)\AppData\Roaming\Microsoft\Protect (username would be the person's Windows login username)
4. In the Protect folder, you would find a single file with very lengthy alpha numeric name
5. Rename that file by adding 'old' or 'corrupt' at the end of the existing file name
6. Now reopen Outlook, type the password and check the 'Remember my password' box

All the best!
 
Status
This thread has been Locked and is not open to further replies. Please start a New Thread if you're having a similar issue. View our Welcome Guide to learn how to use this site.

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top