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Outlook 2007 asks for password

Discussion in 'Web & Email' started by ramsfan71, Apr 21, 2010.

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  1. ramsfan71

    ramsfan71 Thread Starter

    Feb 20, 2005
    I am running a laptop with Windows Vista. I have Outlook 2007 and it has been running fine for the past year. Just today I got a request from AVG to update software, which I did. Now whenever Outlook goes to check my email it comes up with a box showing me the email account name and password. These items are filled in already. If I click on the okay button it keeps coming up with the same box asking to enter the account name and password. Nothing changes if I reenter the password or click on the save password.

    I believe this is related to the recent AVG update but can not find any suggestion on how to fix it.

    Any help would be appreciated.


  2. pcs365_4


    Apr 13, 2010
    Kevin, give a try with great caution:

    1. Close Outlook
    2. Open Windows Explorer (Type Windows Explorer in Start Search box)
    3. Go to C:\users\(username)\AppData\Roaming\Microsoft\Protect (username would be the person's Windows login username)
    4. In the Protect folder, you would find a single file with very lengthy alpha numeric name
    5. Rename that file by adding 'old' or 'corrupt' at the end of the existing file name
    6. Now reopen Outlook, type the password and check the 'Remember my password' box

    All the best!
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