Outlook 2007 crashes on reminders

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DAC324

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Joined
Jan 31, 2013
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Hello all,

possibly a problem which occurs not very often. In some cases, Outlook 2007 crashes immediately after clicking "Dismiss" or "Remind me later" on a typical reminder window.

The event log says:
Event ID 1000
Faulting application outlook.exe, version 12.0.6665.5003, stamp 5061d307, faulting module ntdll.dll, version 5.1.2600.6055, stamp 4d00f2a2, debug? 0, fault address 0x00036ddb.

Part of the solution was already posted in the Techguy forums by flyhon on 24-OCT-2008:
1.. Double-click HKEY_LOCAL_MACHINE.
2.. Double-click SOFTWARE.
3.. Double-click Microsoft.
4.. Double-click Windows NT.
5.. Double-click CurrentVersion.
6.. Double-click the Drivers32 folder.
7.. Right-click the msacm.voxacm16 entry, and then click Rename. Change the name of that entry to no.msacm.voxacm16
You can do that with a REG file like this:
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Drivers32]
"msacm.voxacm160"=-
"no.msacm.voxacm160"="vct3216.acm"
However, in my case, it seems to be another ACM codec in addition. After disabling the vct3216.acm (Voxware Metasound) the problem initially seemed to have gone. But after switching to another Outlook profile (Exchange) the problem reappeared. For now, I have disabled all ACM codecs with the Codec Tweak Tool, and the crashes now seem to have gone. Hope that it really fixed the crashes now.

Kind regards,
DAC324
 
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