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Outlook 2007: Trouble deleting emails

Discussion in 'Business Applications' started by fast586, Mar 2, 2010.

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  1. fast586

    fast586 Thread Starter

    Jan 30, 2005

    I'm a an IT consultant for a public relations company who lives and (hopefully not) dies for their email. What some of the users are experiencing are issues relating to the inability to delete random email messages. There's no rhyme or reason for it, at least it seems that way to me. This could be any particular message; so it's sporatic in nature. I interact directly with the CEO who has this problem most often.

    Before I go too far let me say that they connect virtually to an Exchange 2007 server over their WAN connection. They don't own their own Exchange server. They have had this trouble in the past so what I've been doing is to delete and re-create the user profile of the user who is having the problem. Then the user re-synchs with the Exchange server and is back in business. This seems to help but the problem reappears again after some time; (no time frame for that). Some of these folks have rather large OST (not PST) files. In fact, the CEO's OST file is over 9 GBs. Well, back in the day when I worked at AT&T, if we had a client with a 2 GB pst file, Microsoft would not even support you. These days however, starting with Outlook 2003, PST and OST files can be much bigger; how much bigger is the question.

    So, if anyone has ever experienced such a thing and found a solution, I'm all ears.

    Thanks for any help you might be able to provide.

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