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Outlook 2013 Crash - Data File Problem

Discussion in 'Business Applications' started by hitchy, May 13, 2013.

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  1. hitchy

    hitchy Thread Starter

    May 13, 2013

    I upgraded to Office 2013 and all of my accounts where automatically captured and added to 2013, this was very useful.

    However ...

    I tried to add another account and Office crashed. My computer has been doing similar things recently so I thought nothing of it. I restarted the computer and tried again.

    To my surprise, Office crashed again.

    When I opened Office again after another restart, it showed the 2 new accounts in the mail section on the left ribbon/column. This was obviously an error so I tried to delete them and start again.

    In File > Account Settings, the 2 new accounts were not visible BUT these 2 accounts DID have data files. I thought if I deleted the data files (which I had to do manually) the accounts might be removed. I was wrong. Not only were the accounts not removed, but when I started Office again the data files returned, good as new.


    I am trying to delete 2 accounts (visible in the ribbon/column in the Mail section) which are not shown in the Account Settings, but both have a data file. Both data files cannot be removed.

    Any help to fix this problem would be greatly appreciated!

  2. spackler


    Mar 9, 1999
    If you right click on the account name in the ribbon/column in the mail section, there should be an option to remove "accountname"

    Does that work?
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