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Outlook 2013 Crash - Data File Problem

Discussion in 'Business Applications' started by hitchy, May 13, 2013.

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  1. hitchy

    hitchy Thread Starter

    Joined:
    May 13, 2013
    Messages:
    1
    Hello,

    I upgraded to Office 2013 and all of my accounts where automatically captured and added to 2013, this was very useful.

    However ...

    I tried to add another account and Office crashed. My computer has been doing similar things recently so I thought nothing of it. I restarted the computer and tried again.

    To my surprise, Office crashed again.

    When I opened Office again after another restart, it showed the 2 new accounts in the mail section on the left ribbon/column. This was obviously an error so I tried to delete them and start again.

    In File > Account Settings, the 2 new accounts were not visible BUT these 2 accounts DID have data files. I thought if I deleted the data files (which I had to do manually) the accounts might be removed. I was wrong. Not only were the accounts not removed, but when I started Office again the data files returned, good as new.

    Summary:

    I am trying to delete 2 accounts (visible in the ribbon/column in the Mail section) which are not shown in the Account Settings, but both have a data file. Both data files cannot be removed.

    Any help to fix this problem would be greatly appreciated!

    Thanks,
    Ali
     
  2. spackler

    spackler

    Joined:
    Mar 9, 1999
    Messages:
    252
    If you right click on the account name in the ribbon/column in the mail section, there should be an option to remove "accountname"

    Does that work?
     
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