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Outlook 2016 email attachments do not open correctly

Discussion in 'Web & Email' started by MLTneedshelp, Sep 13, 2016.

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  1. MLTneedshelp

    MLTneedshelp Thread Starter

    Joined:
    Jun 30, 2016
    Messages:
    6
    First Name:
    Kathy
    My employee recently installed outlook 2016 on a computer with Office 2010. When I send her an email with an excel file attached (.xls), it will only open in Adobe. When she attempts to save the file it only allows her to save as Adobe (PDF) or as "all files". If she selects all files, it sends her to the internet to find the application that will allow her to open it. Anyone else having that issue?

    I have another employee (also has Outlook 2016 with Office 2010) that was sent an a fillable PDF document that she is unable to open even when she right clicks on the attachment.

    Any suggestions would be welcome.
     
  2. lochlomonder

    lochlomonder

    Joined:
    Jul 24, 2015
    Messages:
    2,454
    This article should help her solve the file association issue.
     
  3. MLTneedshelp

    MLTneedshelp Thread Starter

    Joined:
    Jun 30, 2016
    Messages:
    6
    First Name:
    Kathy
    When the Outlook 2016 was downloaded, was office updated to 2016? As I said, she has Office 2010 with Outlook 2016. Does that make any difference?
     
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