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Outlook 365 Email sending error message

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1K views 3 replies 2 participants last post by  BillysComputer 
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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18362, Installed 20191118161108.000000+000
Processor: AMD A6-6420K APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1, CPU Count: 2
Total Physical RAM: 8 GB
Graphics Card: AMD Radeon HD 8470D, 1024 MB
Hard Drives: C: 446 GB (298 GB Free);
Motherboard: ASRock FM2A88M-HD+ R2.0, s/n M80-52003801654
System: American Megatrends Inc., ver ALASKA - 1072009, s/n To Be Filled By O.E.M.
Antivirus: Windows Defender, Disabled (I use Kaspersky & Malwarebytes)

Whilst sending a 8Mb video file I received this Error message. The message had NOT been placed in my SENT folder and was automatically resent over and over again - until I eventually managed to delete it from my OUTBOX
This is the Sending message I received: -

0 out of 1 tasks have completed successfully

Errors '(My Email Account.com) - sending reported error (0x8004210B) : 'The

Operation timed out waiting for a response form the sending (SMTP) server. If

You continue to receive this message, contact your server administrator or internet service provider.

My ISP - PlusNet - has completed a thorough test of my line and router and found no errors.

13 January I was in contact with a Microsoft agent at Outlook 365 HELP on-line. Agent used Quick Assist to enable him to see my problem. After 2 hours or so, Agent sent me an e-mail advising my screen had "frozen" to him and he closed the support link.

During the support period, Agent suggested that as I was forwarding an email with the 8Mb MP4 file, there could be some corruption in the original email. He proposed to save the 8Mb MP4 file, start a NEW email and attach the saved 8Mb MP4 file. I have tried this on a number of occasions today - EVERY TIME I receive the Error message repeated as above. The recipient is my own Samsung Smartphone with a Gmail account address. This phone receives the 8Mb MP4 file EVERY 1 to 2 minutes until I delete the OUTBOX on my Outlook 365 account.

I have NEVER had a problem sending this size file on my previous Outlook email account (not 365) or on my earlier Mozilla Thunderbird email account.

PLEASE HELP!!!
 
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