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MsWiz18

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Aug 17, 2004
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I have worked on an issue for about 6 months with a customer, and am at my wits end. I wondered if you have any suggestions.
When sending an email and they click on the paperclip to attach a file everything is fine, until they click on the arrow by "look in" or click on the up arrow, or click on an icon on the left it takes almost 2 minutes to react, much less attach a file.
I have reinstalled office pro 2003, applied all SPs, any searches on Microsoft all refer back to a service pack that has already been applied.
The laptop runs fine otherwise. I can go to a file and right click and say "send to recipient" and it attaches quickly. It is on a new or reply email.
It is a stand alone laptop, might be a memory issue, it only has 512MB, but he doesn’t use it for anything but email and internet. I monitored the cpu and memory usage while the issue was going on, and it didn’t come even close to spiking
 
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