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Outlook - can send but not receive email

Discussion in 'Business Applications' started by synthesis, Feb 10, 2006.

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  1. synthesis

    synthesis Thread Starter

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    Using Outlook (not Express). Can send e-mail Ok, but cannot receive - instead get an error message. All account settings are correct for my ISP. Using Windows XP and Office 2003 SP1.

    Issue started after I added a new hard drive, then made the new drive the boot drive and the other one the slave. Now, I get this email problem and others:
    - Windows Installer box pops up when I open any Office 2003 programs. Says "preparing install..." then gives a message that I should run Setup and then select Repair.

    - tried removing Office with add/remove programs and after the Windows installer box pops up with "preparing to remove...", this message appears "This patch package could not be opened..."

    - tried to reinstall Office from disc and it would not work - same errors as above.

    - tried to delete a separate file and is said the recycle bin was corrupted

    Can someone please help?
     
  2. Anne Troy

    Anne Troy

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  3. synthesis

    synthesis Thread Starter

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    Unfortunately still a problem. I followed the uninstall procedure described in the link and updated the registry as required. When running setup.exe, a Windows Installer box pops up, then after a minute or so a new box appears saying "This patch package could not be opened ...".

    Perhaps a dumb question, but could the issue be that I have the original Office 2003 still on my former boot drive which is now the slave drive?

    Thanks!
     
  4. synthesis

    synthesis Thread Starter

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  5. jerryrm

    jerryrm

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    Here is what finally worked for me for Outlook 2000.

    I went into safe mode and ran the inbox repair tool (scanpst.exe) on my pst file. Then moved it to a separate folder. Then started Outlook and it established a new personal folder. Then imported from the repaired file. Wish I would have figured this out two days ago.
     
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