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Outlook/Can't Open Message/No Preview

Discussion in 'All Other Software' started by Luthorcrow, Jan 25, 2003.

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  1. Luthorcrow

    Luthorcrow Thread Starter

    Jun 1, 2002
    Hi, I am running Wk2 w/SP3 and all other critical updates. I am trying to use Outlook 2000. I am receiving e-mails and the program runs but the following is happening:

    1. I can't open any of the emails I am recieving. I double click or select open nothing happens

    2. The preview pane lists the following text for all emails "This item contains active content that cannot be displayed in the preview pane. Open the item to read its contents" Catch-22 because I can't open anything.

    3. I can still drag and drop, or delete items but none of them will open.
  2. eddie5659

    eddie5659 Moderator Malware Specialist

    Mar 19, 2001

    Try this. Go to Run and type


    If the files don't show the pst extension, go to Windows Explorer | Tools | Options. Under View tab, locate Hide File extensions for known file types. Untick. Also, make sure Show Hidden Files and Folders is showing. Apply and OK

    Research again. Then, when found, look for Inbox.pst
    Rightclick, choose Rename, and name it Inbox.old

    Reboot, and try again.

    It may be a corrupt email that has been sent. Renaming to .old won't delete the file, just in case it doesn't solve it, so you can rename it back again.

    You could also try a repair:

    Run scanpst.exe

    Found in:

    Microsoft Windows NT and Microsoft Windows 2000:

    \Program Files\Common Files\System\Mapi\1033\NT



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