Outlook/Can't Open Message/No Preview

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Luthorcrow

Thread Starter
Joined
Jun 1, 2002
Messages
335
Hi, I am running Wk2 w/SP3 and all other critical updates. I am trying to use Outlook 2000. I am receiving e-mails and the program runs but the following is happening:

1. I can't open any of the emails I am recieving. I double click or select open nothing happens

2. The preview pane lists the following text for all emails "This item contains active content that cannot be displayed in the preview pane. Open the item to read its contents" Catch-22 because I can't open anything.

3. I can still drag and drop, or delete items but none of them will open.
 

eddie5659

Moderator
Malware Specialist
Joined
Mar 19, 2001
Messages
37,298
Hiya

Try this. Go to Run and type

*.pst

If the files don't show the pst extension, go to Windows Explorer | Tools | Options. Under View tab, locate Hide File extensions for known file types. Untick. Also, make sure Show Hidden Files and Folders is showing. Apply and OK

Research again. Then, when found, look for Inbox.pst
Rightclick, choose Rename, and name it Inbox.old

Reboot, and try again.

It may be a corrupt email that has been sent. Renaming to .old won't delete the file, just in case it doesn't solve it, so you can rename it back again.

You could also try a repair:

Run scanpst.exe

Found in:

Microsoft Windows NT and Microsoft Windows 2000:

\Program Files\Common Files\System\Mapi\1033\NT



http://www.all-windows.com/outlook_faq.html

Regards

eddie
 
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