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Outlook.com blocked, cant get in laptop?

Discussion in 'Windows 10' started by MsCannaBass, Feb 16, 2019.

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  1. MsCannaBass

    MsCannaBass Thread Starter

    Joined:
    Feb 15, 2019
    Messages:
    2
    First Name:
    Jessamy
    I'm helping my Mom get her laptop online again. She hasnt used it since Nov 8, the day our hous burned down in the Camp Fire in Paradise,CA. She has forgot her outlook.com password. I tried to reset it for her & ended up getting a email stating they blocked her account because they could not verify who she was. So now we cant get in her HP laptop!
    Please help me resolve this! My mom needs to get back online & back to whatever she did online that made her happy before the fire burned her town down. I see her slipping into depression because we lost absolutely everything. With nothing to do she just sits & dwells & worries. She keeps telling me she misses her online friends. Please help!
     
  2. TerryNet

    TerryNet Moderator

    Joined:
    Mar 23, 2005
    Messages:
    79,594
    First Name:
    Terry
    Closing. From the Rules:

    • Bypassing Passwords (show less)
      Please do not ask for assistance with (or ways to bypass) a forgotten or unknown password, personal identification number (PIN) or any other type of access code that may be required on a computer, mobile device or web site. As there is no way to verify the actual situation or intent, no assistance will be provided and any such threads will be closed.
     
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