Outlook crashes my computer

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fall08

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Joined
Nov 4, 2007
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When I open Outlook it downloads the first two messages then crashes the computer when it gets to the 3rd message so the computer restarts.
Recently installed CA as my anti-virus software
 
Joined
Jun 21, 2007
Messages
309
Does it always crash on the third message no matter how many are waiting to be downloaded? Or does it always seem to download the same 2 messages and then crash on the same third message as before!?

If its the second case , please login in to your account using webmail. Delete those 3 emails , preferrably along with everything that you dont want. Now open Outlook and try downloading the messages.

If this dont work, Restart the computer , use maintenance mode (Press F8 while booting before it reaches the Windows Load Screen) and get into Windows Safe mode with networking (Warning : This will download email messages without a virus scan), however this is one way of eliminating possible startup programs crashing Outlook.
 
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