outlook errors

[khiam]

I tried opening my outlook today and got the following errors:

Outlook Express could not be started. The application was unable to open the Outlook Express message store. Your computer may be out of memory or your disk is full. Contact Microsoft support for further assistance. (0x8007000E, 1392)

Outlook Express could not be started because MSOE.DLL could not be initialized. Outlook Express may not be installed correctly.

I went to the microsoft website and tried uninstalling it and applying an update - but no luck

any suggestions? I need my mail!

thanks
Karen

 

[EAFiedler]

Hi khiam

First Show Hidden files and folders:
Windows 98:

• Open Windows Explorer,
  View > Folder Options > View tab,
  Verify that Show hidden files and folders is checked.

Find Files:

• Windows 98:
  Start > Find > Files and Folders,
  In the Find Field,
  Key in:
  *.dbx
  be sure to include the asterick.
  in the "Look in" field make sure your "C" drive or main harddrive is selected, click on Find Now.

Windows XP:

• Open My Computer,
  Tools > Folder Options > View tab,
  under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
  Remove the check mark for Hide Extensions for known file types.

Search:

• Start > Search > For Files or Folders > All files and folders,
  In the field for: all or part of the file name
  Key in:
  .dbx
  Below that, click on More advanced options
  in the field: Type of File, select (All Files and Folders)
  place a checkmark in:
• Search system folders
• Search hidden files and folders
• Search subfolders
  click Search

Locate the Folders.dbx file and rename it Folders.old

Attempt to start Outlook Express.

http://insideoe.tomsterdam.com/problems/errors.htm#crash
http://insideoe.tomsterdam.com/problems/errors.htm#foldersdbx
Error message "Outlook Express could not be started because Msoe.dll could not be loaded"
________________________________________________________________

If Outlook Express fails to start after renaming the Folders.dbx file, *Move* not copy ALL the .dbx files to a folder on the Desktop.
Attempt to start Outlook Express.
________________________________________________________________

If moving the .dbx files out of the directory also fails to start Outlook Express.
Reinstall Internet Explorer/Outlook Express, using this method (works for Windows versions prior to XP Service Pack 2):
Edit the registry and install Internet Explorer 6:
How to reinstall or repair Internet Explorer and Outlook Express in Windows XP

Windows XP and Windows XP SP1: Edit the registry and install Internet Explorer 6
Warning If you use Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using Registry Editor incorrectly. Use Registry Editor at your own risk.
When you try to reinstall the same version of Internet Explorer, you may receive the following error message:
Setup has detected a newer version of Internet Explorer already installed on this system.
Setup cannot continue.
To avoid this error message and reinstall the same version of Internet Explorer and Outlook Express, follow these steps:
1. While you are logged on as an administrator, click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. Locate the appropriate registry subkey, right-click the IsInstalled (REG_DWORD) value, and then click Modify.

To reinstall only the Internet Explorer 6 browser component on Windows XP, use the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}
To reinstall only Outlook Express 6 on Windows XP, use the following registry key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}
4. Change the value data from 1 to 0, and then click OK.
5. Quit Registry Editor, and then install Internet Explorer 6.
6. To reinstall Windows XP updates, visit the following Microsoft Windows Update Web site:
http://windowsupdate.microsoft.com

You can download the full Internet Explorer installation file here:
http://mirror.aarnet.edu.au/pub/microsoft/patches/internet-explorer/6.0sp1/ie60sp1.exe
Then go offline, edit the Registry, close down all programs-including the Firewall and antivirus programs and reinstall Internet Explorer.



Let us know what happens.

 

[khiam]

yes that worked beautifully! Thank you so much for your assistance - this is such a great website!

Karen