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Outlook Express 6 - Opening Attachments Crashes the Program (word, excel)

Discussion in 'Web & Email' started by Miller88, Sep 26, 2011.

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  1. Miller88

    Miller88 Thread Starter

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    I'm not entirely sure what is going on here as I've never really worked with Outlook Express.

    What happens is the person will get an email with an attachment. When I click on the email attachment (double click) to open it, excel, for example, will pop up and go to not responding. Yet, if I save it to the desktop and open it that way it works fine.

    Any suggestions?
     
  2. Phantom010

    Phantom010 Trusted Advisor

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    What's the antivirus?

    You might need to disable e-mail scanning inside the antivirus settings.
     
  3. Miller88

    Miller88 Thread Starter

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    The computer has AVG (free, I'm assuming) on it. While I can't access it at the moment ...


    I will mention, that when I double click on the attachment, Excell WILL launch and I'll see content ... it's just frozen up. This would take place after any email virus scanning, correct?
     
  4. Phantom010

    Phantom010 Trusted Advisor

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    Excel isn't the only attachment freezing, right? Try disabling email scanning so we can rule out your antivirus.
     
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