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Outlook Express 6

Discussion in 'Web & Email' started by Pen, Apr 18, 2004.

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  1. Pen

    Pen Thread Starter

    Joined:
    Apr 18, 2004
    Messages:
    3
    I run Windows XP Home Edition. Lately Outlook Express 6 is running slow.
    It is taking about 45 seconds to open up to Inbox and is then slow to open up each saved email which I sometimes need to refer back to.
    Also when I receive new emails it is slow to open each email and when I right click the drop down bar is also slow to hilight the appropriate item ie. Delete.
    Can anyone help?
    I have several hundred emails saved - could this be the problem? I usually keep them for work. If I have to store them elsewhere how do i do it?

    Pen
     
  2. Pen

    Pen Thread Starter

    Joined:
    Apr 18, 2004
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  3. mobo

    mobo

    Joined:
    Feb 23, 2003
    Messages:
    16,274
    There are various reasons for a slowing down of OE. Here are some ideas to start.

    1. A corruption of one or more of the following files:


    psbase.dll, pstorec.dll, pstorerc.dll and pstores.exe.

    You need you extract fresh copies from your xp cdrom using System File Checker.

    2. Corruption or removal of imagehlp.dll, especially if you use McAfee. Do a search of your system for imagehlp.dll and if it has been removed go to the McAfee web site tech support and follow the instructions to download a fresh copy. If you don't use McAfee, extract and replace the file anyways.

    3. A missing or damaged imagehlp.dll has also been implicated in a slow forms problem.

    Also, go into tool\options\maintenance and do a good clean out of old messages and/or headers and then do a compact. A little hint here, do one server at a time. A better job is done then.

    Set your virus scanner to check programme files only, and turn off background compaction.

    Microsoft has released a knowledgebase article about this problem:



    Delayed Response When Editing Internet Explorer Forms and Outlook Express May Take a Long Time to Start

    http://support.microsoft.com/support/kb/articles/Q251/7/87.ASP



    Finally, please have a look at this link:

    http://www.tomsterdam.com/insideoe5/problems/performance.htm
     
  4. kath100

    kath100

    Joined:
    Aug 20, 2003
    Messages:
    1,062
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