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Outlook express crashes internet connection

Discussion in 'Web & Email' started by Fabiogump, Sep 4, 2001.

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  1. Fabiogump

    Fabiogump Thread Starter

    Joined:
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    I'm having a problem with one of the Identies I use in outlook express. Everytime I remotely try to do something in it(ie. check e-mail) it crashes the internet connection.

    I've turned off just about every connection related item I can think of and nothing works.

    anyone know what's going on?
     
  2. Anne Troy

    Anne Troy

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    Anne
    Have you tried recreating it?
     
  3. Fabiogump

    Fabiogump Thread Starter

    Joined:
    Jul 17, 2001
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    It doesn't looks like I can do that, it's the "main identity" that has the problems, it won't let me remove it.

    Wouldn't that wipe out the e-mail account? This isn't exactly my e-mail account I'm working on, I doubt if I can back up all the e-mails.
     
  4. newtime

    newtime

    Joined:
    Aug 14, 2001
    Messages:
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    You can't delete an identity when you are in it, but you can from another identity. Although the main identity is there when you first boot up oe, so deleting it and then recreating is unlikely to solve the problem, but worth a try. I don't think identities are ever really deleted anyway, because when we did that and then recreated them, they came back with address book details intact! good luck!
     
  5. Sharon D

    Sharon D

    Joined:
    Feb 16, 2001
    Messages:
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    Have you tried a repair of Internet Explorer? Outlook Express & I.E. are tightly integrated. To repair: Start>Settings>Control Panel>Add\Remove. Highlight "Microsoft Internet Explorer", click on the Add\Remove button, choose "Repair Internet Explorer".
    Let us know how it goes. :) sharon
     
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