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outlook express crashes

Discussion in 'Web & Email' started by cubbycuddly, Feb 27, 2002.

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  1. cubbycuddly

    cubbycuddly Thread Starter

    Joined:
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    When I click on send/receive button in outlook express 5 my computer crashes. This has been happening daily for the last six weeks. I always end up rebooting the computer before I can click send/receive button whereupon this second time it will not crash.

    Does anyone have any advise as to what I can do to remedy this?

    Cubbycuddly.
     
  2. johnpaul

    johnpaul

    Joined:
    Feb 16, 2002
    Messages:
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    It may not fix your problem, but have you tried to repair I/E yet? Start/Settings/Control Panel/Add_Remove Programs/Microsoft Internet Explorer & Tools. Click "Remove" and you will be given the option of Repair. After repairing, you'll reboot and hopefully, your mail program will work flawlessly. It's worth a try, anyway.

    JP
     
  3. DoyceJ

    DoyceJ

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    Jul 11, 2001
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    Also dump your temps. In IE>tools>internet options>delete files>ok.
     
  4. cubbycuddly

    cubbycuddly Thread Starter

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    thanks for replying. When I looked on the list of add/remove programs microsoft internet explorer was not in there to remove/repair.
     
  5. rugrat

    rugrat

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    cubbycuddly,

    Is Internet Explorer in the add/remove list. If so, follow johnpaul's instructions and click to remove. Another box will then pop up with the repair option.

    SeeYa
     
  6. TonyKlein

    TonyKlein Malware Specialist

    Joined:
    Aug 26, 2001
    Messages:
    10,392
    Drill down to your IE folder in Program Files, find, and doubleclick Ie5setup.exe.

    Or go to Start/run and paste the following into the box, then click OK:

    rundll32 setupwbv.dll,IE5Maintenance "C:\Program Files \Internet Explorer\Setup\SETUP.EXE" /g "C:\WINDOWS\IE Uninstall Log.Txt"

    Then make your choice.

    Good luck,
     
  7. cubbycuddly

    cubbycuddly Thread Starter

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    When I pasted this into the start/run box, the only option I had was to add a component. Repair internet explorer was greyed out so was to uninstall it too.

    cubbycuddly
     
  8. TonyKlein

    TonyKlein Malware Specialist

    Joined:
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    The problem with "restore prior version" being greyed out occurs when uninstall information is absent, parts of it are missing, or if there's no previous version of IE to revert to.

    So there's not always a simple solution to this.

    This procedure has worked for some people:

    Open C:\Program files\Internet Explorer.
    Right click the folder Uninstall information.
    Click 'Properties', and uncheck the hidden mode, and press 'OK'
    Now go to C:\Program files\Internet Explorer\Setup, and Run 'setup.exe'

    However, if any of the first causes apply, this won't work.

    Good luck,
     
  9. Kento

    Kento

    Joined:
    Aug 2, 2000
    Messages:
    3,004
    The repair feature is only available in IE 5.01 or higher.

    cubbycuddly your outbox folder may be corrupt but it's easy to fix if that's the case. Try this. If you have any emails in your outbox folder move them into another folder first before doing this or you'll lose them. After doing that close outlook express. With outlook express closed click start--find--files--and search for outbox.dbx. When you find it right click on it and delete it. That'll delete your outbox folder in OE and all emails in it. Now open outlook express. When you do a new outbox.dbx file and a new outbox folder will be automatically recreated. Now see if it crashes on you.
     
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