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Outlook Express - default problems in accessing incoming mail

Discussion in 'Windows XP' started by Soroti, Oct 28, 2006.

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  1. Soroti

    Soroti Thread Starter

    Joined:
    Sep 5, 2006
    Messages:
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    I have an irritating problem with Outlook Express in that it won't collect mail from my BT Internet account without manual interference . The problem is that when I input the name of the server for incoming mail i.e. mail.btinternet.com it won't stay there and everytime that I close and re-open my PC this reverts to a numeric "name" which BT obviously wont accept ( The same number appears for my Supanet mail which happily gets delivered . Every day I have to re-enter the mail.btinternet.com hit the "apply" button and OK ( on the "Servers" panel ( Tools/Accounts/Properties/Servers) and while I'm cionnected , the mail comes through OK .

    Somewhere there is an overriding default problem but how do I get the system to accept my instructions on a permanent basis ??
     
  2. Rich-M

    Rich-M

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    May 3, 2006
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    In order to better respond to your question or problem

    We require more detailed and specific information



    Please repost your request with:

    Computer: Brand Name

    Age of system:

    CPU: Brand, speed

    Ram: Type, amount, speed

    Peripheral devices

    Operating system: Windows 98, 98SE, ME, XP Home, XP Pro, Other

    Do you run Anti-Virus software: Brand Name, version #, date of most recent AV signature file



    For Video or Graphic problems

    Video Card: Brand Name, type, speed, Chipset, driver version and date

    Video settings: resolution, advanced settings



    For Internet problems:

    Modem: Brand name and date of driver

    Type connection: dial-up, cable, sat/DSL, other

    Browser: IE, Netscape, version #



    For Network problems:

    LAN card(s): Brand, # of cards

    Router: Brand name, type

    # machines on network

    Network settings and IP configuration



    Please state your specific problem and when it started

    Did you change anything, install anything before the problem started?

    List any recently installed software

    List software running in background ie: anti-virus program, mail programs, backup software.

    Any power disruption or incomplete shutdowns

    Failed Scandisk/chkdsk or defrag attempts

    Use of any “tune-up” utilities, registry utilities, system diagnostics, other third party utility software

    Recent downloaded software

    Any new programs or files that have recently appeared in your STARTUP menu or msconfig STARTUP listing



    This information may be of critical importance in locating and correcting the source of your problem. Please note any additional information or detail about the problem that may be of value in our assessment of the problem.



    Age of parts is especially important, this could be as simple as a cmos battery not holding settings, but how old is the motherboard?
     
  3. ozrom1e

    ozrom1e

    Joined:
    May 15, 2006
    Messages:
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