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Outlook Express Email Restore

Discussion in 'Web & Email' started by parrott, Mar 30, 2007.

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  1. parrott

    parrott Thread Starter

    Joined:
    Mar 30, 2007
    Messages:
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    I recently installed Windows XP Home Edition SP2 to an HP computer. After installing something happened to the Outlook Express email that was previously working. It defaulted to Main Identity; asked for a password. I created a new user then performed the restore email function but only restored 10 emails. I have a dozen folders that it did not restore.

    Help!

    Parrott
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,146
    Hi parrott

    Welcome to Tech Support Guy Forums!

    How many Identities do you have in Outlook Express?
    File > Identities > Manage Identities

    When you Imported the messages were you able to Import messages from your original Identity or were you prompted for a password?

    Note the number of Identities in Outlook Express, then locate the Message Store directory for you current Identity.
    Tools > Options > Maintenance tab > Store Folder button
    Note the directory, or Copy and Paste the directory into the Address Bar of Windows Explorer.

    It will look similar to this:
    C:\Documents and Settings\User Account Name\Local Settings\Application Data\Identities\{Long Number}\Microsoft\Outlook Express

    In Windows Explorer, navigate up several levels until you reach the Identity folder. Inside the Identity folder, you should see several folders with long numbers enclosed in {curly brackets}, one of those folders contains the .dbx files for your original Identity. If you found three Identities in Outlook Express, you should see three folders with a {Long Number} file name.
    Copy the folder with the {Long Number} to the Desktop that you believe contains the .dbx files for the original Identity.

    Switch over to Outlook Express, and try the Import again, this time instead of selecting an Identity, select: Import mail from an OE6 directory
    Browse to the folder on the Desktop, drill down to the Outlook Express folder.
    Click OK, Next, Next to start the Import.

    If the messages you are looking for do not appear, copy the next Identity folder to the Desktop and run the Import on that.

    Let us know what happens.
     
  3. parrott

    parrott Thread Starter

    Joined:
    Mar 30, 2007
    Messages:
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    Thanks so much! That worked perfectly & was so easy.

    Parrott(y)
     
  4. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,146
    You are welcome. :)

    Thank you for posting back and letting us know it worked! (y)

    You can mark your thread solved using the Thread Tools drop down menu at the top of the page.
     
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