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Outlook Express Emails Gone

Discussion in 'Web & Email' started by Irksome, Jan 14, 2008.

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  1. Irksome

    Irksome Thread Starter

    Joined:
    Dec 28, 2005
    Messages:
    49
    If this has been posted already then I spologise for my repeat query, but here it is.

    My friend has a laptop running Windows 2000, with OE6 running on it. Everything was working fine until Windows downloaded a new update, at which point all of his internet explorer favorites were gone and all outlook settings were back to default. No messages, contacts, nothing.

    The user profiles in Documents and Settings also differ. Before, there was one profile for his account, John. Now, there's also John.E500. I have imported the emails and contacts back from his old profile to the new one, and the internet favorites, and everything worked fine.

    Now, he called me this morning and said the problem had occurred again, all emails and contacts lost. Could someone who knows about OE6 please give me some advice on how to stop this from occurring?

    Any help would be greatly appreciated.

    Thanks.
     
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