Outlook Express Error

[lschul]

Well I did something wrong, I think in trying to find compacted folders I messed something up. Every time I open Outlook Express I get the following message. "Error deleting file or folder" "Cannot delete ntuser.dat: there has been a sharing violation. The source or destination file may be in use. I did a scan disk, etc but still no resolution, any ideas on how to get rid of this error? Once I hit OK OE works just fine, I just want the error to be corrected. Thanks

 

[Del]

What Operating System are you running?
In OE, do you have more then one identity?
Does this just happen with one identity?
If so, if you remove that identity in Outlook Express and readd it, should fix your problem.

 

[lschul]

I am running Windows 2000 Professional. I located the file in windows explorer under documents and settings, it is there. But for some reason whenever I open Outlook Express, it gives me the error message, I don't know if I should double click it or not???

 

[lschul]

I am the only identity on this computer as far as I can tell, but I am not sure how to delete as you have suggested???

 

[Del]

Do you have MS Office installed?
Check out this site while I look some more.
http://www.experts-exchange.com/Operating_Systems/WinXP/Q_20435621.html

 

[Del]

Go in OE and see if you see ntuser.dat in the trash or any other folder.
Found this at M$
http://support.microsoft.com/default.aspx?scid=kb;en-us;238166
Almost sounds like a copy or link got into OE and can't delete it cause you are using it as it is your profile.

 

[lschul]

I have office installed but I am not running XP which is what is at the top of this link.

 

[lschul]

Hi Del, nothing in the trash. I am checking out your latest link, the one you sent earlier didn't apply, the my computer properties must be different in XP

 

[Del]

Another idea? Try IE, Tools > Internet Options.
Go to the Programs tab and see what is set as email client, if Outlook change it to OE.
A long shot, but nothing to lose by doing it.

 

[lschul]

It was still set to OE. I did log off my account befroe shutting down and it made no difference.

 

[Del]

Could be a problem with your deleted items folder:
http://support.microsoft.com/default.aspx?scid=kb;en-us;312348
tells you how to manually delete the folder. OE will create a new empty one when you reopen it.

 

[lschul]

Interesting, I did a search for that file and don't have it! Still have the error message though.

 

[Del]

What version of OE are you running? OE6?

 

[lschul]

Yes it is version 6 Outlook Express

 

[Del]

OK, put your mouse cursor over the Start button and right click, then click on explore. When it opens, click on Tools and Folder options. Then click the view tab. Move the dot from Do not show hidden files to Show hidden files and folders, also uncheck Hide file extensions for known file type.
Click ok, now go to Start > Search files or folders, look for deleted items and where it says look in, select C: local disk.
Click Search now and you should see one or more deleted items.dbx; right click on them and delete them. When you reopen OE, it will create a new deleted items folder.
If that doesn't work, I'm pretty much out of ideas.