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Outlook Express not opening

Discussion in 'All Other Software' started by dave2319, Sep 9, 2003.

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  1. dave2319

    dave2319 Thread Starter

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    At the moment my Outlook Express isn't opening :(
    I have Windows 98 SE.
    Clicking any shortcut to it just shows the introductory screen, saying Microsoft Outlook Express 5, but then it won't go any further.
    Ctrl, alt, del after 20 seconds or so just says Msimn [not responding] This is the same after several reboots.

    Anyone have any ideas why this is happening?


    Dave.
     
  2. mobo

    mobo

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    click on it in the add/remove programs list and select remove which should bring up the option to repair . Select that option and repair.
     
  3. dave2319

    dave2319 Thread Starter

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    Selecting it and clicking remove brings up a box which says: "This will remove Outlook Express. Do you wish to continue? Yes/No"

    I selected No, for the time being :p


    Dave.
     
  4. mobo

    mobo

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  5. dave2319

    dave2319 Thread Starter

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    Well as a novice in this area I'm not so keen on playing with the registry keys, and might need some guidance with this if I need to do it - sorry :(

    Going by the link you gave it seems most likely I have a problem with the Pstore files.
    My imagehlp.dll is there, but checking under Find Files/Folders for "pstore*.*" brings up only 3 - Pstores (doesn't seem to be called .exe), plus Pstorec.dll and Pstorerc.dll

    The info on the page you gave me says:
    "7. Rename all instances found to *.old or *.aaa by right-clicking on the associated file and clicking Rename from the shortcut menu.
    a. Pstorec.dll
    b. Pstorerc.dll
    c. Pstores.exe
    d. Pstore.log
    e. Psbase.dll"

    Does this suggest I'm missing a couple of them and need to go through with this anxiety-inducing edit? :p

    Also, it says to reinstall Internet Explorer :eek:
    Either from web or cab files. Where can I find the download for that, and which version should I go for?

    Also, prior to that, it says: "10. Remove the Registry key HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Protected Storage.

    Mine goes as far as HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Protected Storage\Parameters\S2
    How much do I need to delete?

    Sorry for the questions, and thanks for the help.


    Dave.
     
  6. mobo

    mobo

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    The process i listed in my first post should be applied to internet explorer and do not worry about its removal step just continue on
     
  7. mobo

    mobo

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    An easier approach may be to simply try updating to Internet Explorer 6 from windows update.
     
  8. dave2319

    dave2319 Thread Starter

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    Motherboard, you don't have MSN or Yahoo Messengers do you, and if so, would you want to chat on there for a moment?
    If so, I'm dave23191. If not, don't worry, and I'll post again in the morning, probably :)

    Thanks,


    Dave.
     
  9. mobo

    mobo

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    Use the chat here dave...
     
  10. dave2319

    dave2319 Thread Starter

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    LOL - please let me know if you can tell I'm a novice :)
    I'm in there now.

    Dave.
     
  11. mobo

    mobo

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    Sorry Dave looks like i didn't install Java on the last reformat so Lets talk here.
     
  12. mobo

    mobo

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    Did you try the add/remove procedure ?
     
  13. dave2319

    dave2319 Thread Starter

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    No, I didn't select remove from the Add/Remove Programs, because there seemed to be no option to repair.

    See my longest post, above, for the questions I still have at the moment.

    Dave.
     
  14. mobo

    mobo

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    An upgrade will to version 6 will probably fix the entire issue.
     
  15. dave2319

    dave2319 Thread Starter

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    Is this an update to Internet Explorer 6, or Outlook Express 6?
    And didn't someone say OE 6 wasn't as good?
    Whichever one you meant - where can I download the new version? And also, importantly, will it keep hold of my data that's currently in OE 5, so it's still there when I upgrade?

    Dave.
     
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