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Outlook Express quit working in IE

Discussion in 'Web & Email' started by hbmom89, Feb 8, 2007.

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  1. hbmom89

    hbmom89 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    20
    I have run IE 6.0 in XP Home Edition for a long time and never had a problem until now. Suddenly when I try to read my mail in Outlook Express I get the error message that MSOE.DLL could not be initialized. I have already reloaded 6.0 with no luck. I also downloaded 7.0 and it did not even come with Outlook. I also downloaded Mozzila Firefox and could not find a mail program in it either. What is going on????? I need help....I probably have a zillion spams waiting for me!!!!
     
  2. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,160
    Hi hbmom89

    Thunderbird is the e-mail program for Firefox. It is a separate download.
    You're correct, Internet Explorer 7 does not come with Outlook Express. :)


    Have you compacted your folders in Outlook Express?
    Do you keep your Inbox empty? If not, move messages you want to keep to folders of your own creation in Outlook Express.

    With the Inbox open in Outlook Express,
    File > Folder > Compact
    You should see a window with a progress bar appear.
    Let that process finish without interruption.

    See if you can read a message without receiving the error.



    If you still receive the error, go to this step:
    Close all programs and do a Search for Folders.dbx

    Windows XP:
    • Open My Computer,
      Tools > Folder Options > View tab,
      under Hidden Files and Folders, verify Show Hidden Files and Folders is selected.
      Remove the check mark for Hide Extensions for known file types.
      Apply, OK to save and close.

    Search:
    • Start > Search > For Files or Folders > All files and folders,
      In the field for: all or part of the file name
      Key in:
      Folders.dbx
      Below that, click on More advanced options
      in the field: Type of File, select (All Files and Folders)
      place a checkmark in:
    • Search system folders
    • Search hidden files and folders
    • Search subfolders
      click Search

    Locate and rename the Folders.dbx file to: Folders.old
    If there is more than one Folders.dbx file found, rename all of them.

    Start Outlook Express and see if the error occurs when you try to open a message.

    Let us know if that makes a difference.
     
  3. hbmom89

    hbmom89 Thread Starter

    Joined:
    Dec 17, 2006
    Messages:
    20
    I did everything you outlined but there was no return for folders.dbx when I ran the search. What exactly is that MSOE.DLL? I can't compact any folders because I can't even open the program.
     
  4. EAFiedler

    EAFiedler Moderator

    Joined:
    Apr 25, 2000
    Messages:
    14,160
    The error message with Msoe.dll usually means there is corruption in the message store.

    Run the Search again and key in only the file extension: .dbx
    do you see any .dbx files when you run the Search?

    This link gives more information:
    http://insideoe.tomsterdam.com/problems/errors.htm#crash
     
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