Outlook express sends messages twice!

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DKTaber

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I just installed broadband (Comcast@home - cable) 4 days ago. My previous ISP for many years was AOL (good riddance!), which has it's own e-mail system, so I'm not very familiar with Outlook Express. I've noticed two anomalies:

1) It sends some messages twice (recipients have told me so). I have noticed on more than on occasion that after composing a message, clicking the Send button, and closing the compose window, the Outbox still shows a message in it. When I open the Outbox, the message goes...apparently again. Why does it not go (or does it?) when I click Send, and if I've clicked Send, why is it still in the Outbox?

2) I have checked the option to capture e-mail addresses on messages I reply to...but it doesn't. ??
 

eddie5659

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Hiya and Welcome

For the Outbox, have a read of this:

E-mail Messages That Are Stuck in Your Outbox

For the second, I assume you did this:

In Outlook Express, click the Tools menu, and then click Options.

On the Send tab, click Automatically put people I reply to in my Address Book.

This may.may not be sorted when you repair what you have to do in the above link. If not, let us know.

Regards

eddie
 

DKTaber

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<< For the second, I assume you did this:

In Outlook Express, click the Tools menu, and then click Options.

On the Send tab, click Automatically put people I reply to in my Address Book. >>

Eddie: Yes, I did that. I just printed the KB article you referred me to, and will read it. On thing I had wondered about when checking that option is how it would know WHERE to put the name. I created a folder under the main contacts folder. However, I would assume (which always makes an "***" out of "u" and "me") the program would default to the first folder under the "Shared Contacts" icon. However, over the years, it's become obvious that Microsoft's programmers don't use the same logic as ordinary users, so who knows?

Will let you know what I do after reading the article. Thanks for the prompt response. This forum is a jewel!
 

DKTaber

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<< For the Outbox, have a read of this:

E-mail Messages That Are Stuck in Your Outbox >>

Hi, Eddie: Well, I read the article, and there's nothing in it that suggests what might be happening. I don't work offline, "Send messages immediately" is checked, and when I click send, I'm already connected (I have cable, so I'm connected 24/7). Nothing has suggested to me that the messages or Outbox folder are damaged; I don't think I opened the messages in the Outbox before they went (can't swear to that, because when I saw them still in the Outbox several [like 10] seconds later, I did open them...but I would think with a cable hookup, they'd be gone instantly. One message was still there a minute later).

The problem here is not that the messages don't go out; it's that they go out TWICE! There ARE apparently going out when I click Send on the compose window, but when I find them still in the Outbox, I think they didn't, and send what's in the Outbox. As I say, I'm very new to O. E., and may solve all of this by just getting used to the way O. E. works...it's "timing", if you will. I also have all messages I send put in the Sent Messages folder, and that may cause O. E. to need time to send from the Outbox, then transfer to the Sent folder. May just come down to my impatience. When one has a broadband hookup, one expects everything to happen instantly, and O. E. may not be that "instant".

Thanks again for the help.
 

eddie5659

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Hiya

Okay, found this but its for emails getting delivered in duplications.

http://support.microsoft.com/support/kb/articles/Q245/6/20.ASP

One thing I will ask, is everyone saying that they are gettin duplicates or is it just a few? The reason I say, is that the link above is if you (the receiver) has multiple e-mail accounts. You could try sending it to my Outlook account. I have only one.

eddie
 

DKTaber

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<< One thing I will ask, is everyone saying that they are gettin duplicates or is it just a few? >>

I'm not sure, but actually only two people (in the same household using the same computer, but one on MSN, the other on Hotmail) mentioned it. Nobody else has. I happen to know that at least one of them does NOT have multiple accounts (because I was looking at his O. E. just a few hours ago).

I will ask some others. I do know that today I sent a few messages by clicking "Send" as soon as I wrote them, closed the compose window, and saw that each time there was still 1 message in my Outbox...but it disappeared (got sent) within seconds. So as I said, I'm suspicious that the problem may just have been my impatience.

Will let you know if others also got duplicates.
 

DKTaber

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<< One thing I will ask, is everyone saying that they are gettin duplicates or is it just a few? >>eddie

Eddie: Just heard back from one person; said he did NOT receive duplicates. So I guess there's nothing amiss with the system.

While I have you, I was trying tonight to show a friend how to retrieve an address book he had "lost". Having had a similar experience 2 days ago when my folders all disappeared, and many contacts were suddenly missing, I thought I could use the same solution with him. I discovered that under Tools, Options in the Address Book, there is one (only one) option: To share or not to share the book with other applications. Mine was checked "share". I changed it to "do not share", and all the "lost" folders and contacts miraculously reappeared. Not sure why, just know they did.

When I tried to do the same thing tonight on the friends O. E. (same ver. 5.0 as mine), THERE IS NO OPTIONS CHOICE under his Address Book. Why do I have that choice and he doesn't?
 

DKTaber

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Eddie: I note that when I just have the compose window open (OE is closed or minimized), and Send a message, I get a message "There are still messages in you Outbox; do you want to send them now?". But if I open OE, there are not messages in the Outbox, and the message I just sent is in the Sent messages folder. So I routinely respond "No".

But why am I getting this message? The message obviously went, but OE is somehow detecting that it didn't. ????????

P.S. I think this is one of the reasons people got duplicates when I first started using OE. I took the message at face value and responded "Yes", whereupon the message was sent again.

Don
 

DKTaber

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Originally posted by eddie5659
Hiya

Can't believe I haven't asked yet. Which version do you have?

It may do it as Standard. I seem to recall mine used to, but I don't use Outlook anymore.

Apparently, according to a MVP, its the way it is:

http://groups.google.com/groups?hl=en&th=96482a08285420f9&rnum=5

Are you online when you write them?

eddie
I'm using 5.0. The Google message you pointed me to involved DELAYED sends. I can understand why you would get that message when you delay the send, because you really DO have messages in your Outbox then. In my case, the option I've chosen is to send immediately. Since I'm online (because I'm always online -- cable, you know), it does indeed go immediately. Problem is, it still gives me that message, and the message is incorrect; the mail is gone!

All software...ALL...has quirks. One just has to get used to them, and know what to do. In this case, it's easy; ignore it.

I wonder if it's been fixed in 6.0? In order to get 6.0, you have to get IE 6.0, and I have to ask Comcast if that's OK because their browser is really just IE with "gussied up" toolbars.

Thanks, again Eddie.
 

eddie5659

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Hiya

Well, if you can live with it thats okay.

IE 6 is a bit buggy, but you will have to get confirmation on that from others. As a last attempt, I have gone into my options. This is a new setup as I have upgraded from 98 to 2000. What the hell, here we go...

btw, I'm on cable myself, so...
All in Options

In General for Send/Receive, I have send and receive at startup ticked. Also, check for new messages ticked.
In Send under Sending, all 6 boxes are ticked.
In Connection under Dial-up, the first box ticked.

anyway, as I say, a long shot, but you never know.

Regards

eddie
 

DKTaber

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Eddie: Disregard the PM I sent you. I tried again, and your new post was there. TSG is VERY slow tonight; must be overloaded or having server problems.

I have most of the same things checked, but that's not the cause. I think I now know what was generating the "You have messages in your Outbox..." message. If I have clicked "Send" from the compose window, and (thinking the message is gone) try to close O. E. before the message has actually cleared the Outbox, it will give me that message. Unlike AOL which opens a window and tells you when each message has been sent, the O. E. compose window tells you nothing. The only indication you have that the message(s) is sent is to look at the home O. E. window, where the Outbox folder will show the number of messages not yet sent (or will not show a number, in which case everything is gone). I'm unaccustomed to that modus operandi, but am now aware of it, and am already "in the groove". Have not gotten the message for two days because I now WAIT for the number to go blank. I can then close O. E., and the message doesn't appear.

I wish there were some progress bar or something that showed the progress in sending the mail, but it's not a big thing. It's more about knowing how O. E. does things, and working within its procedures.
 

eddie5659

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Ah

I have never used AOL, so I didn't realise that happened.

Well, I'm glad that we have kinda sorted the problems out...did we? :confused:

either way, we have an answer to the problem, kinda.

Regards

eddie
 

DKTaber

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Originally posted by eddie5659
Ah

I have never used AOL, so I didn't realise that happened.

Well, I'm glad that we have kinda sorted the problems out...did we? :confused:

either way, we have an answer to the problem, kinda.

Regards

eddie
I think we did. At least for the time being, I'm quite satisfied with the way O. E. works. AOL does some things better, but it also does some things worse. On balance, however, I think I like O. E. better (did I say that about a Microsoft product? I must be getting old).
 
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