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Outlook express stops working

Discussion in 'Web & Email' started by Wheelyjon, Nov 28, 2019.

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  1. Wheelyjon

    Wheelyjon Thread Starter

    Joined:
    Feb 12, 2012
    Messages:
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    I have a friend using outlook express and windows XP. I know it is I old, but he cannot afford to replace it, so trying to help him out.
    It has worked fine for many years but now when reading or sending emails he gets this error:-

    Your server has Unexpectedly terminated the connection, possible causes for this include server problems, network problems, or a long period in activity. Account:‘Pop3.live.com protocol: POP3, port 995 Secure (SSL):Yes
    Error number 0x800CCC0F
    It failed for a couple of days then worked again for a day then failed again. I have tried disabling firewalls and virus checkers but the problem remains. His email address is [email protected].
    Any suggestions would be very welcome
    Thanks
     
    Twizzer16 likes this.
  2. cwwozniak

    cwwozniak Trusted Advisor Spam Fighter

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    First Name:
    Chuck
  3. cornemuse

    cornemuse

    Joined:
    Apr 26, 2016
    Messages:
    196
    With my XP machine I can/could send mail but not recieve any. Cox cable (provider) told me it would no longer work, period. I installed Thunderbird, which I really dont like but it works.
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
    34,635
    First Name:
    James
    You may need to set up an App Password instead of using the normal password, it may work better:

    upload_2019-12-2_8-43-4.png

    This is under the My Account > Security > More Options
     
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