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outlook express

Discussion in 'Web & Email' started by candoh, Apr 16, 2008.

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  1. candoh

    candoh Thread Starter

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    Each time I try to access my email on outlook express, I get a "not responding" error message. I cant do anything
     
  2. throoper

    throoper Trusted Advisor (deceased)

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    Hi candoh and welcome to TSG,

    Does OE open at all or is it freezing when you try to read messages ?
    Do any error codes display ?
    T.
     
  3. candoh

    candoh Thread Starter

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    Outlook express opens initally, but as soon as I try to do anything I get and hour glass and the top says, "outlookexpress not responding
     
  4. throoper

    throoper Trusted Advisor (deceased)

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    I'm not clear on if it's only when trying to open message folders (Inbox, Sent Items, self created folders, etc.) or if it's the program.
    Do any of the menu buttons,(File, Edit, Tools) work ?
    Let me know as it makes a difference as to how to proceed.
    Either way, you should do the following.
    You need to have Hidden files and Folders showing.
    At the top of any folder(My Documents for example) click Tools>Folder Options>View tab.
    Scroll down the list and place a check next to "Show Hidden Files and Folders" then click Apply and OK.
     
  5. candoh

    candoh Thread Starter

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    No. None of the menu options work. As soon as I open outlook express, the entire screen freezes. I cant do anything. I did the hidden files and folders thing.
     
  6. throoper

    throoper Trusted Advisor (deceased)

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    Okay, let's start with the simple things.
    You need to get into the OE Message Store Folder.
    Two ways you can do this.

    1: Using Windows Explorer, navigate to the Store folder.
    The location should be C:\Documents and Settings\User Name\Local Settings\Application Data\Identities\Lots of numbers and letters\Microsoft\Outlook Express.
    The last folder should contain all the DBX files for OE.

    2: Do a Search of Documents and Settings for Inbox.dbx.
    Include Hidden files and folders in the search.
    When found, select it.
    Click File>Open folder containing this item.
    If you have more than one Identity you'll find an Inbox for each one. You'll have to open each folder to figure out which one is the Identity that OE opens with. The DBX files will have the same names as the folders in OE.

    In the Message Store folder.
    Select the DBX files by clicking Edit>Select all.
    Right click one of them (any will do) and select Properties on the menu.
    The Properties box should show how many DBX files are in the folder.
    Make sure the Read Only is Unchecked and OK.
    If it's already Unchecked, close the Properties box and continue with the following.
    With all DBX files still selected, click Edit>Cut.
    Go to the Desktop.
    Right click a blank area.
    Select New>Folder from the menu.
    Name it Mailbackup and open it.
    Click inside and then click Edit>Paste.
    All DBX files should now be in Mailbackup and the Message Store folder should be empty.
    See if OE will open and work now.
    T.
     
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